Good Day Clive and Chris:
If you want faster service on a call, send it to EpicWeb, but then call the next day and say you want to discuss the Project# you got from the Epicor RoboReply.
This allows them to have attachments, and, of course, the problem written down in your words.
Our CAM has told us that Epicor got a lot of orders once the economy settled a little, and their Helpline is overwhelmed, but they are now training more people.
Also, the investment firm will invest in improvements - probably including money for Training new people.
Finally, George Klaus is a good guy. When Epicor bought ROI-Systems ( Manage-2000), the M2K users continued to get the same support and he kept the M2K list-server going which is an excellent group hosted on Epicor servers.
len.hartka@...
________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Clive
Sent: Tuesday, April 05, 2011 4:24 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: official epicor press release
I have to agree :-)
I posted a support ticket recently on EpicWeb, it took four working days before Epicor even contacted me about it.
It will only get worse.
If you want faster service on a call, send it to EpicWeb, but then call the next day and say you want to discuss the Project# you got from the Epicor RoboReply.
This allows them to have attachments, and, of course, the problem written down in your words.
Our CAM has told us that Epicor got a lot of orders once the economy settled a little, and their Helpline is overwhelmed, but they are now training more people.
Also, the investment firm will invest in improvements - probably including money for Training new people.
Finally, George Klaus is a good guy. When Epicor bought ROI-Systems ( Manage-2000), the M2K users continued to get the same support and he kept the M2K list-server going which is an excellent group hosted on Epicor servers.
len.hartka@...
________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Clive
Sent: Tuesday, April 05, 2011 4:24 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: official epicor press release
I have to agree :-)
I posted a support ticket recently on EpicWeb, it took four working days before Epicor even contacted me about it.
It will only get worse.
--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , Chris Thompson <chriselectrix@...> wrote:
>
> That last paragraph cracks me up! ;-)
>
>
>
>
> ________________________________
> From: Rob Bucek <rbucek@...>
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Sent: Mon, 4 April, 2011 19:49:13
> Subject: [Vantage] official epicor press release
>
> Â
>
> Dear Valued Customer,
>
> I wanted to take the opportunity to personally inform you that earlier
> today, Epicor announced that it has entered into a definitive agreement
> to be acquired by funds advised by Apax Partners, one of the world's
> leading private equity firms with over $40 billion in funds under advice
> and a strong heritage of technology investment success. You can view
> the press release by clicking on the following link: Epicor Apax
> Announcement
> <http://links.email.epicor.com/ctt?kn=2&m=3865788&r=NzAzMDYxODUxNwS2&b=0
> &j=MjI4NjM0MTI3S0&mt=1&rt=0> .
>
> In conjunction with our transaction, Apax also announced that it has
> entered into an agreement to acquire Activant Solutions, Inc., a leading
> provider of business management software solutions for small- and
> medium-sized retail and wholesale distribution businesses. Activant,
> privately owned by funds affiliated with investment firm Hellman &
> Friedman LLC, had revenues of approximately $370 million in 2010.
>
> Apax has expressed their intent to merge Activant into Epicor to create
> one of the largest global providers of enterprise applications focused
> on the manufacturing, distribution, services and retail sectors. On
> completion of the proposed merger, the combined company will be Epicor
> Software Corporation and would have over 30,000 customers, 4,000
> employees, and $825 million in annual revenues.
>
> Due to the stringent rules that apply to the acquisition of any public
> company and because the acquisition is subject to antitrust review and
> other regulatory approvals, we are very limited in terms of what we can
> say regarding specific strategies for the combined company. Through
> closing, both Epicor and Activant must continue to operate
> independently, doing business as usual.
>
> That said, the combination of Epicor and Activant is very compelling.
> Activant has built a tremendous reputation through its industry-specific
> focus and vertical expertise in wholesale distribution and hard goods
> retailing. Like Epicor, Activant puts its customers first and has an
> excellent reputation for deep industry functionality and expertise, and
> high levels of service and support. There is little overlap of the
> markets we serve given Activant's focus on verticals such as the
> automotive aftermarket, hardware, plumbing, lumber and building
> materials.
>
> Apax shares our vision for growth and for the strategic importance of
> technology in business today. They have a long-term investment view and
> understand that success will be based on growing the business and
> delivering superior customer value. The transaction not only offers a
> solid return to our current shareholders; it is a clear endorsement of
> our vision and strategy and going forward, can position Epicor's
> customers, products and employees as the foundation of a new, great
> company.
>
> Over the next several weeks, we will be continuing to take the required
> steps towards finalizing the acquisition. As we move through this
> process, it is our top priority and my personal commitment that we will
> continue to provide you with the high levels of service and support that
> you are accustomed to receiving from Epicor. More than ever, we are
> committed to being your strategic business partner, and we look forward
> to the tremendous opportunities the acquisition can provide.
>
> Sincerely,
>
> George Klaus
> Chairman, President and CEO
> Epicor Software Corporation
>
> Rob Bucek
>
> Production Control Manager
>
> PH: (715) 284-5376 ext 311
>
> Mobile: (715)896-0590
>
> FAX: (715)284-4084
>
> <http://www.dsmfg.com/>
>
> (Click the logo to view our site) <http://www.dsmfg.com/>
>
> [Non-text portions of this message have been removed]
>
>
>
>
> [Non-text portions of this message have been removed]
>
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