No labor detail records

Epicor ERP 9
1

Has any one seen the issue where an employee clocks in and out but never creates a labor detail record? Anyone know how to fix this?

Thanks Kim

2

Do you have “Calc Idle Time” set in Company config? If that isn’t set clocking in and out without ever starting anything wouldn’t make a labor detail record.

Carson

3

I am getting labor detail for everyone else but this one user.

4

did you review his setup in employee maintenance? Is it inline with everyone else’s setup that seems to work?

5

Yes, can’t find an issue. The only change that occured is HR updated the Expense Code on the record. But we have others using the same expense code.

THanks Kim