New RMA may not be changed because Line Details exist

Kinetic ERP
1

Using the classic screen or the kinetic screen for RMA Processing, one of the Company’s in our system are getting the following error when creating a NEW RMA.

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Not sure what got jammed up to be causing this for only one of the companies on the system. Again, this is for a NEW RMA Number, so not really sure why it’s even referring to another number. The weird part is, that number it errors against changes every time a new one is attempted to be created.

Any ideas? Not really seeing this error referenced anywhere on the web but I may be blind.

I’ve tried checking RMANumber and CustID’s on their respective tables to see if any have a hidden character or bad character in them. I know we occasionally get a bad part number due to a unicode character.

2

Changed the range of the auto assigns to the last used # + 1 and it fixed it (Company configuration)

2 Likes
3

Hi Logan!

We are getting the same error. I took a look in company config but can’t find the setting you are referencing. Could you give a little more detail on where to look?

Thanks!

4

Company Configuration → Modules → Sales → Order

Change “Starting RMA” to be 1 higher than the last used [your last used] RMA number.

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3 Likes
5

Excellent, thank you!!