This is really biting us right now. I don’t know what the user did, but they somehow corrupted their kinetic order entry personalization and there is no way to remove it. Support even gave me a fix that was supposed to delete the personalization but it did not delete the xxxdef record. I ended up just having to make a new profile for that person which is not an acceptable solution - they lose all their favorites and other personalizations, their user id no longer follows convention, etc. I can’t make new profiles every time a personalization needs to be deleted.
So with that said, if anybody has any free votes can you please vote for this? Epicor has not categorized it which makes me think it is not showing up to people browsing the site.
After you personalize a page, you might decide that it was better in its original form. In this case, you can go back to the page’s default settings.
On the personalization panel, select Reset to Default.
To the confirmation message that appears, select Yes.The page and personalization panel refresh with the default settings. Note that you don’t need to save after you revert the changes, you can simply close the panel.Reset to Default only reverts the changes for this page. If you want to revert the changes for the whole application, you need to do it from the personalization panel of the application’s landing page.
Resetting All Pages of an Application to the Default Layout
If you changed more than one page of an application and want to revert all the changes at once, you can do it from the application’s landing page.
Tip: An application’s landing page is the first page you see when you open the application.
On the landing page of the application, from the Overflow menu, select Personalization.
On the personalization panel, select Reset All Pages.
To the confirmation message that appears, select Yes.This reverts the changes for the whole application. Note that you don’t need to save after you revert the changes, you can simply close the panel.
FYI, the idea does have a category, and it does have a status. Here is the “backside” view… this has been closed as a bug because that is what it is… and it should be handled by Tech Support, not as an Enhancement. You should not have to waste your votes on getting a bug fixed. (Note, we have a meeting on Friday to discuss raising your vote count!)
No that doesn’t work - if the personalization is so corrupt that you can’t launch the page, there is no way to access that command, and besides that, it doesn’t delete the xxxdef record. It only deletes the grid personalizations. Caveat: In 2021.2. I don’t know if the reset commands are/will be fixed in a future version.
I totally love the statement that we shouldn’t have to waste votes getting bugs fixed.
No I have not escalated the case because I don’t believe it will accomplish anything, and because I have a workaround (with the temporary profile), so I don’t feel it is urgent. Its just the kind of thing that is frustrating because I could have fixed it in 2 seconds in classic, but in kinetic it takes weeks of follow up and still no resolution.
@aosemwengie1 that is interesting… a bug in Aha! actually we have ideas that are marked as a BUG are supposed to be hidden… in fact, if you look you will find that the Status Filter doesn’t show the Closed - Bug status.
BUT if you search for your idea, you can still find it.
I will report this to the powers in charge.
I mean, hiding isn’t a great solution either - anybody who previously saw or voted for the idea might be looking for it and there is no way to know what happened to it? Why not mark as a bug visibly or comment on it so people know epicor is addressing it and don’t create the same idea again? After all, I created the idea originally (the one I created that got merged with this one) specifically at the instruction of support.
Dashboard to remove Kinetic personalizations.
Run it for a user (or wide open).
Note Type and Key2.
There are two different personalizations for the same screen, grids and overall layout. This will purge both.
Select the box next to the ones you want to purge and hit save (I was too lazy to auto refresh it to show it did anything, so you’ll have to hit that yourself).
, select Personalization.
