Need help setting up Quick Ship Print Agent for QS and Kinetic Cloud

Kinetic ERP
1

We had Epicor set up our Quick Ship system, but was partially done and zero information about it.
Still unable to print anything and working with an Epicor consultant who knows nothing about the system setup nor wants to, says there is an Agent for printing Cloud to printers.
Q. Where do I find out where the agent is located or a pointer within Quick Ship console.
I see within Quick Ship that when I edit the Workstation, it has no Label Printer or Form Printer defined and the drop-down shows nothing.
Is this the printer from within the Workstation Setup in Kinetic that uses the Edge Agent? Will it populate these fields?

Q. Where can I download the Quick Ship Printing Agent if different from the Edge Agent?

What a mess, left hanging with a Go-Live 12/4

Any help via links or document etc. appreciated as well.

George Hicks

image
image399Ă—706 11 KB

2

what version of quick ship?

3

Version : 2023.2.1.1016

That is from the “About” screen in QS

4

Thanks, and you’re quick ship cloud yeah?

5

Yes cloud based for both Kinetic and QS.

The help says this:

Feature Benefit
* Print monitor service as a windows service for cloud customers.
  • Same as On- premise print monitor service but responsible for cloud printing.
  • Must download Quick Ship Client for cloud printing.|

Where do I download this “Quick Ship Client” for cloud Printing or other app for print services…still searching stuff…

6

Do you pay for support George? You can open a ticket in Epiccare and select “printing” as the category of the case and I’ve had good luck with that.

7

Downloaded the Installation Guide and will review that…

1 Like
8

I also am struggling to find anything aside from installation guides that are very geared towards on prem installs.

9

Install guide seems to enver even mention cloud.

10

George:

KB0123162

@visionaire can you get to that KB on Epiccare?

11

@visionaire I think that KB will get you going.

KB0123162

2 Likes
12

Awesome. Yes I got the KB and walking through it now.
Yes we are on support, but support is dodgy on it and a very lengthy process. We paid big $$ to get it set up and had issues with network during setup and it just never gets finished and availability of the 3 people who know it is scarce.
Overall horrible experience with QS thus far and continues today…

I appreciate your help and pointers and yes sad that I have to take time to figure out something we paid so much for.

13

I installed the Quick Ship Cloud Print Monitor on a server on the network.
Uploaded the Config file and added the Shipping Station ID.
The default printer is CutePDF but not sure if that is supposed to be an actual Printer?
When I look at the Workstation in Quick Ship, I still see no Label Printer or Forms Printer in the Drop-Down.
How do I associate a printer with that station so it prints to the correct printer or any printer for that matte.

14

George I think you need to set up the workstation in Epicor and tie printers to the workstation.

THEN you need to go into quick ship and look at the workstation there and select the printers.

I think that’s the order.

Have you done that?

15

I believe you also have to install the printers on the server running QS. Then when you edit the workstation in QS you can select the appropriate printer.

1 Like
16

The thing is they are cloud. But yeah you’re right @KPreda that’s what we do on prem.

17

Ah, can’t help you there…

1 Like
18

You’re not wrong though! Y’all still selling a lot of bows?

19

We sure are!!

1 Like
20

Mostly repairing them since it’s actual hunting season now lol