Mobile (EMA) updatable dashboard fails with BPM

Epicor ERP 10
1

I’ve created a BPM to save the Customer Name in Key2 and CustID in Key3 of CRMCall upon the addition of a row.

This works great in the BAQ Analyze, but fails on save in mobile. Below is the error.

“Store update, insert, or delete statement affected an unexpected number of rows (0). Entities may have been modified or deleted since entities were loaded. Refresh ObjectStateManager entries.”

Any suggestions on how to get the BPM to fire and mobile still work?

Thanks in advance for your time and effort.
Greg

2

In my experience, this has happened with a concurrency exception. Perhaps it’s not the same cause in your case. In my case, I was trying to create both a parent and child record at once - I believe that once the parent row was updated, it was changed by some server logic, then when the child associated with that parent tried to update, they were out of sync