Missing Homepage Layouts upgrading from 10.1.600

Kinetic ERP
1

Doing a test upgrade from 10.1.600 to 2021.2 and we have no Home Page Layouts.

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User Account Security Maintenance shows no layouts to select from either:

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We get an error trying to log into Kinetic Home page:

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BUT, we do get the Kinetic Home Page via the browser:

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Things we’ve tried:

  • Enabled Processes | Home Page in Menu Maintenance (removed Security Manager Only)
  • Ensured Token Authentication is enabled (Active Homepage and EDD work in the browser :person_shrugging: )
2

Mark, what does your client sysconfig file look like for that environment?

Specifically, is your homepage URL properly configured?

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3

Also, if you are using an SSL that has an address different than your appserver:

App server URL: https://servername/Test

SSL: mycoolsslname.com/Test

Then you need to make sure that the appserver node and the homepage node in the sysconfig file match that of your SSL.

4

My last two comments are in response to the “can’t log in” message. I don’t know about the home page layouts.

5

Good thought. I copied the Homepage URL from the config file and pasted it into the browser and get a login screen.

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The error pops up after the authentication is complete. I’m thinking a conversion didn’t run or I would be able to set a default layout. :thinking: (I also filed a ticket on EpicCare not seeing anything there either…)

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