We are having issues with Green Tags being printed from our MES screen. I have included screen shots of every step with numbers to coincide with the steps below.
1-user logs in with their ID number, in this case, 3095 is Brandon.
2-Brandon goes to start production activity on Job 278066-2-1, then ends activity on that job. He fills in the quantity of 9 and clicks print tags.
3-All the data correct carries through to the print tag screen where he chooses server printer, and the tag prints out.
4-correct tag is printed.
5-Brandon goes to end Job 268067-1-1 and fills in the quantity of 45 and clicks print tags.
6-when the print tags screen pops up, the previous quantity of 9 is in the field, and the header of this window is the incorrect part number. It reads 245.8.4150 from the previous job, even though it should say 245.11.4675.
7-when they print the tag off, it still has the old job and all of that data with it printed.
This is slowing down our production in all departments that use green and pink tags. Tubing, Steel Prep, Welding… Have you seen this before, and how would we fix this?
I believe it is user specific. So for us mostly that would be for the user “Shop” generic log in on the MES terminal. But sometimes an actual “User” on the system logs in to look something up on the MES terminal and changes the log in so you would need to reset that as well.
Yes. Only when the first person makes a transaction in MES though. Then everyone after them gets the same tag that is printed from the very first person. I am on the phone with Epicor and we did try dev mode and base only on every screen. That seemed to have fixed it, but my question is why? There must be a customization that is messing something up right?
A phone call with Epicor concluded that it is a customization on one of the screens that is causing this issue. We did change the workstation method from Default to Machine Name + UserID, and so far, our tubing department and welding department is saying that it is working. Not sure what the exact fix has been so far, but I will give it a few days before I select a solution. Just wanted to update everyone.
Are the users actually closing the print tags report screen after printing and it is not still open in the background? If it is still open in the background, the data will not refresh the next time they click the print tags button. It will simply bring the window into the foreground and not update.
The user, meshib, is the common login for our shop floor. When I log into the MES station as myself, jkunsch, there is no issue. That means that it can only be the username being the issue. Now, what is the issue you ask? Not a clue yet. I will try making another user to see if that fixes it. Thanks for all the help so far everyone!
