Hello and Happy Independence Day to All.
I realize that this has been posted a few times, and it looks like Epicor has fixed it in E10, so I’m going to go out on a limb and guess that the problem is on my end. We are currently on Version 11.1.200.0.
Basically, whenever I install a solution that changes the Menu Customization Versions from X to Y, only one is successfully updated. In my case, I am updating Sales Order Entry so there is one off the CRM parent menu (CRGO3500) which succeeds, and one off the Order Management parent menu (OMMT3001) which fails. The error in the solution install log is “Import cancelled or failed for ‘OMMT3001’”.
What I find curious is that both fail to be deleted since they are system menus, but only CRGO3500 imports successfully. For OMMT3001, I also see the error “This is a duplicate entry of an existing record” which it is just like the CRM version.
Looking at the two menu records, the CRM version does not have All Companies checked, but the OM version does. Also the CRM version has a value in the URL textbox, but the OM version does not which very possibly corresponds with the fact that the Form To Use is “User Choice” unlike the CRM version which specifies “Classic”. Another clue is that the CRM version has System Menu and the mysterious checkbox to the right of Parent Menu ID checked, while the OM version has both unchecked.
Please let me know if any of this resounds with you and perhaps even a fix.
Thanks,
Tony G.