Really well said Shirley. I agree. Epicor monitors this forum and.... from personal experience.... every other forum on the web where Epicor is even mentioned. They can be extremely sensitive to comments and while most seem to go unresponded to they have a well oiled "damage control" process in place. If I were a shareholder I would expect no less. But while they are trying to "endorse" the other user community venues, such as the epicweb board and EUG, as "official"... I really believe (to Epicor's chagrin probably) that this little hive of relative anarchy is quite useful to them.
-Todd C.
________________________________
From:
vantage@yahoogroups.com [mailto:
vantage@yahoogroups.com] On Behalf Of Shirley Graver
Sent: Monday, September 17, 2007 3:34 AM
To:
vantage@yahoogroups.com
Subject: RE: [Vantage] Membership
Monitor the group? Fully 20% (estimate) of the members of this group are
Epicor employees. I process the membership requests and I get many many
requests from all levels of the organization. I have contact with Epicor
management on a weekly basis. The design of version 8 was heavily
influenced by this group.
If you do any programming at all its not always possible to reconcile the
wants and desires of 5 different people because one might constrain the
other, let alone reconcile the wants of several thousand. This isn't a
defense of Epicor its just a practical recognition of the difficulties
involved in writing complex software.
As to addressing problems, what kind of turn around is appropriate? Lets
take a look at an issue that gets mentioned a lot, Customer Support.
Nobody likes the outsourced call centers. Choices, shut them all down or
work to improve them. Choice #1 is immediate but makes the situation worse
Choice #2 takes time and generates user complaints.
Uninformed responses from Support Staff. See above.
On the other side of the perspective the members of this list spent a huge
amount of their resources on your software so Epicor DAMN well better be
listening to what goes on here. They're fools if they don't, and I don't
believe them to be fools.
If your CAM thinks this is a rant list then he/she apparently doesn't really
watch the list. This is a forum for discussion, the very nature of which
are opposing view points and criticisms. I think this list fulfills that
quite nicely. The point is Epicor needs to bust its butt to make Vantage
the best, and the users need to keep a sense of proportion.
Shirley Graver
Moderator
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