Just curious, does anybody know of a way to make Reason Codes Inactive other than creating a UD field? I understand I would have to modify the filter in the combo boxes if I went with the UD Field route but I’m hoping there something out of the box that would work.
Depending on what the Reason Type is, you can just uncheck the selections that you have chosen for that particular code and it will no longer appear as a choice in the dropdowns.
I’ve found changing the description of the reason code to “zReasonDONOTUSE” atleast puts it at the bottom of the drop down list and users can be trained to not use it.