Legal Numbers Part Deux

Yahoo Archive
1

Okay, found it.


Under Company Configuration > Modules > Sales > Order, lower left of window is an "RMA" section with a single checkbox labeled "Use Referenced Invoice Costs". If that checkbox is selected, the Invoice Number is required to create an RMA line.


I unselected the checkbox and all is well.


Thanks for looking with me!


Ernie Lowell

2

I'm having Legal Numbers on the brain. Tonight it's RMA Processing.


10.0.700.4


This is a US company. the Legal Number setting in Company Config is false for both AP and AR (and should be).


Enter an RMA in RMA Processing, on the Detail (Line) screen, all information in, click Save... and error "Legal Number is Required"


I tried a similar workaround to the one Jeb gave me last night, but there is no "Transaction Type" for RMA Processing (nothing closer than RMA Receipt), and I don't want to go too far off the reservation.


I did put a call in about the Kanban Receipts issue, and I also just put one in about this one (via the web form, so it might be awhile).


Thanks,


Ernie Lowell

3

I've had that problem when using the invoice number to pull through order information.  If you are using the invoice number / line, try just pulling through the sales order / line.  Otherwise, if this is a sales kit you either have to not reference the invoice/sales order - or you have to pull each kit component in individually.

 

We pull the parent item into the RMA without putting in the invoice/order (just put them in the comments), then we miscellaneous adjust the components into stock.

4
Have you reviewed on the Legal Number maintenance if you have something setup for the transaction type for RMA?

Financial Management+ Accounts Receivable+ Setup + Legal Number
Sometimes by mistake we setup something incomplete there and the system tries to assign the legal number.


Dora Chavarria 
dchavarria@...


5

Yes, I've looked and have nothing in Legal Number Maintenance that could remotely be attached to RMA Processing. In the RMA Processing program, I can't enter any data in the Details screen and save it... whether or not I use an Order number or just the part number.


Okay, doing some more testing, if I enter the invoice number in the Legal Number field, it works. The problem with that is, I've never needed that on previous versions, and especially for the first several months after go-live new RMAs aren't going to have an Epicor-generated invoice.


I'll update the support call and see what happens.


Ernie Lowell