[Kinetic 2021] Saving Personalization results in Invalid Company

Kinetic ERP
,
1

Good morning everyone,

We have an issue where one of my users is trying to add a personalization to a dashboard.

The company matches their modules and dashboard, so everything is happening in 1 company.

When they go to save they get an error that says only “Invalid company”.

Any advice is welcome!

Additional info:

  • All other users were created in E10 prior to the Kinetic update.
    This user is new and created during the Kinetic Update.
2

Bumping this, we have this issue coming up again.

3

You might be able to get some more info from the error by looking at the server event logs when it happens.

4

Thank you! I’ll take a look and see if I can find the exact point that it fails.

5

Update: We figured it out.
The user was logged into an incorrect usergroup on their PC (not in epicor).

6

@ChrisGergler I actually just encountered this same thing and wanted to add an extra note here for anybody else searching the forums here. In my case the customer needed to do a ‘Clear Client Cache’ from ‘More Settings’. I believe that the issue was that we copied the menu entry in Menu Maintenance to the current company so that we could apply a customization to it and that perhaps there was some caching of the old form / menu entry details.