You will need to enable Crystal Reports in your Company Maintenance. In the Dedicated Tenancy product, the screen looks like this:
Please be aware that support agents will give you reponses ranging from “We don’t support this” to “This won’t work”. If you choose to use these, be aware that you will face this every time you call in to support.
The answer “Crystal reports is going away, you really need to switch to SSRS” seems to be the company line . I have my reports in my queue to update, but I can tell you when I went from 8.03 to 10.1 I was able to get most reports working, including my check printing report which was pretty customized.