We are having an issue with two fonts that we use on a few different SSRS reports. The fonts in question are “Mistral” and “Dataworks Bar 39”. On the affected SSRS reports/forms, which currently include the PO form, AR Invoice form, and Job Traveler form, the text that we’ve customized to use the custom fonts is displaying incorrectly. It is displaying/printing with some default font instead of the desired “Mistral” or “Dataworks Bar 39” font. I have verified that the two fonts in question are installed on the server and also on the clients. I have also restarted the server and clients a few times to rule out that quick fix. I have also verified that I can get the affected forms to print other custom fonts that are available to select in SSRS report builder. So I know that I can successfully change the font on the text in question. I just can’t get “Mistral” or “Dataworks Bar 39” to work for whatever reason.
We are running Kinetic 2022.1.9 aka 11.2.100.9
Please advise on next steps or other things that I can try. I can provide additional information as needed.
@ckrusen and @andrew.johnson your suggestion of making sure I had the fonts “installed for all users” and didn’t just use the “install” option was perfect. As soon as I did that for both fonts and rebooted the affected text on the forms started displaying/printing correctly. Thanks
