I have multiple Field service call entries that seem to be stuck in que. When I try to create an AR invoice and pull in one of the listed calls from the que it will say 0 invoices created. I am not sure what is not allowing it to generate the invoice.
Can someone who has ran into that give me some advice on where to look, or what settings may be stopping it from generating an invoice? I need to get them out of this que and if it won’t create an invoice I am not sure what the best way to do this is without creating any other problems.
This is not happening to all service calls, but the ones that are stuck in my que are showing the status of Closed but are still in the list. If I click to Get Field Service Calls in the invoicing screen it says 0 Invoices created and it is still in que.
Check to make sure the Customer billing period is set to Weekly, not Monthly. That’s the main reason I have seen this happen. Also check the Apply date for the group versus the date the service call was closed.