Invalid username or password for system agent

Kinetic ERP
1

I am trying to replace credential for the system agent but I am getting the error below:

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2

Can you login as that user?

3

Yes, I am logged in as that user:

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4

OK, if the credentials are known to be good, check the Task Agent setup then. URL could be off or Authentication Mode. Or you just typed the password wrong.

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5

I am using windows authentication and the task agent is running.

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6

is the user account entry set up with the proper domain name and username for windows?

7

Yes, that is correct.

8

throw the app server URL in that system agent maybe?

Also for the user do you need to diable SSO then? Or make sure that the user is not limited to SSO only?

9

Did that too, still getting the same error.

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10

why wouldn’t you use the domain name there too?

I just see the user name… domain\username

11

Windows Authentication requires that the service account would be tied to your Epicor user ID. So is that User configured with the domain details? Also, the service account for the task agent would have to be that domain account as well.

Do you just have the single endpoint, or are there multiples?

1 Like
12

That’s what I was getting at here:

1 Like
13

because in 2022.2, we are just using the username and that works.
I tried using domain\username nut still getting the error.

14

Can you confirm that the 2024 task agent service is running as this same user? That would not be the default option.

15

I am using windows authentication for the task agent and i am logged into the system using the same account use in system agent.

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16

But is the Task Agent SERVICE logged in as that same account on the server? Check in services and see what account it’s using. The default is to run as Local System Account which does not have a matching Windows user I would imagine. The LogOn tab for the service would need to be the specific user account you are trying to tie to this Epicor account if you’re going to use a Windows endpoint.

17

The trick was to reset the password for the service account, and login using basic authentication to set up the edge agent.

2 Likes
18

Gonna ask a semi-stupid question related to System Agent and usernames.

Our agent is running fine…it’s the individual tasks already scheduled.

Suppose user profile “johndoe” is linked to an active task within the schedule. If “johndoe” leaves the company and his account is disabled, will the task still run without incident?

19

Not in my experience.

20

So delete the task and recreate under another active user…makes sense but wanted to confirm…thx