We've just installed Portal, Service Connect and Information Worker. We have a very large customer base so I'm unable to load Cusotmers and Contacts in the way the Epicor consultant suggested and so I'm trying to load in Contacts by themeselves. I'm getting errors when trying to use the import contact feature and it makes my IW go offline in Outlook. When I try to load this same group of information in the actual portal side it also doesn't work and also give me an error message. The error message is "Genearl Application error. Request time out. Type: SystemWeb.HttpException Stack: Source:" I'm wondering if the Contact file is corrupt and thus not working (everything else works) Does anyone know if you can download and import a working Contact file? Anyone want to try to send me their working Contact file to see if I can upload it?