Unfortunately customer service entered incorrect pricing on invoices that were sent out. We need to credit the incorrect invoice and re-bill. What are the step by step directions to do this. AR Invoicing keeps hanging up as “reviewing” when trying to process these.
Someone needs to go to the review journal and return the transactions back to the AR. Once back in the AR you can fix them and repost them.
Charlie
If the original invouces posted, then the proper way is to generate a Cancellation invoice (under the Actions menu). It will create all the GL trans - in the opposite direction.
Then re-invoice properly.
1 Like