How to Set Up a Network Printer to work with Kinetic Cloud?

Kinetic ERP
1

Hi all,

Sorry if this is a really basic question - I’ve tried searching help guides and have gone back and forth with Support, who are unable to answer my question.

How do I set up a network printer to work with Epicor Kinetic Cloud? Per user guide, I’ve created an entry in ‘Printer Maintenance’ and have entered the UNC network path of the printer - “\[Server-Name][Printer Name]”.

image
image776×561 22.2 KB

When I do a test print, I get the error: ‘Unable to open printer. Error 1801: The printer name is invalid’.

image

However, if I browse via this path in File Explorer, I can connect no problem.

Am I missing a step in the setup process?
Thanks for any help!

2

it is not possible to set it up directly from the cloud to a network path as fa as i know. You need Edge Agent, check this:
Best way to set up printers for printing from Epicor 11 Cloud - Kinetic 202X - Epicor User Help Forum (epiusers.help)