Hi, I am getting the following question from our user. As I am not too much familiar with the quality module, I cannot figure out the best process. Any suggestion would be highly appreciated.
" We purchased Part A from Supplier S, then we sold this part A to Customer C. Customer C complains that the part is defective and needs to be scrap. We created RMA to give credit to customers. Now, how should we create Non-conformance/ DMR to request an RMA to the supplier? Generally, we can create Non-conformance/ DMR while we receive any material. But in this case, we have already shipped the part to the customer."
I think the way we would process this would be to Fail the parts sent back on the RMA in RMA Disposition Entry. This would create a DMR record which you can then use to request an RMA and/or credit from the supplier. There are fields in DMR processing you can use to enter the supplier’s RMA # and you can mark the DMR as requiring supplier credit which you can use for AP/Purchasing to be aware of the request.
On a related topic, I have another question, I apologize if the question string bothers anyone
" We purchased Part A from Supplier S, then we used part A to make Part B and sold this part B to Customer C. Customer C complains that part B is defective because of Part A and needs to be scrap. We created RMA to give credit to customers. Now, how should we create Non-conformance/ DMR to request an RMA to the supplier?"
We can open the Closed job and create non-conformance against the job. In that case, we need a quantity adjustment to our inventory. But I was just wondering, there might be a better solution to it.
