Kindly advise me on the actual flow to cancel and redo the whole RMA flow.
My user has done RMA-INS then INS-DMR and lastly DMR-REJ/DMR-STK.
In the end, I found that all of the quantity and part num is wrong.
May I know what we can do to re-do the whole process?
Hi Shantanu,
You cannot delete these transactions once done, at least not in my version 10.1.6xx.
The only option I can think of is to quantity adjust back in, reference bad RMA in qty adj, and then do a new one with correct qty/part no. You might be able to reopen the original RMA and add it as another line to inspect and DMR reject, if you’re trying to keep same RMA number.
Nancy
From the accounting side, I need to do any journal entry to recall back that DMR-REJ transaction?