Here is a copy of emails from support with the fix.
-----Original Message-----
From: Gwen Navratil [mailto:gnavratil@...]
Sent: Tuesday, January 17, 2006 12:54 PM
To: Colette Bishop
Subject:
Summary: HELP Will not display after applying MS Security Update
896358
Book: Change Requests
Request no.: 15444MPS
Description / Steps to reproduce:
PAGE NUMBER: 15444MPS
PROBLEM: User has applied Microsoft Security Update 896358.
SOFTWARE AND DATABASE INFO: All versions of Vantage, from VN 4.00 to VN
6.10.
STEPS TO DUPLICATE:
1. Run Windows Update, and apply the most recent Microsoft Security
Updates, including 896358.
2. Login to Vantage.
3. Go to Help->Contents.
4. Choose a section from the Contents or Index tab.
5. Nothing is displayed.
6. Workaround from website http://support.microsoft.com/kb/896905/ is
unsuccessful.
7. Removing the Microsoft Security Updates is unsuccessful.
WORKAROUND: See document 5158MPS.
This e-mail is for the use of the intended recipient(s) only. If you
have received this e-mail in error, please notify the sender immediately
and then delete it. If you are not the intended recipient, you must not
use, disclose or distribute this e-mail without the author's prior
permission. We have taken precautions to minimize the risk of
transmitting software viruses, but we advise you to carry out your own
virus checks on any attachment to this message. We cannot accept
liability for any loss or damage caused by software viruses.
-----Original Message-----
From: Gwen Navratil [mailto:gnavratil@...]
Sent: Tuesday, January 17, 2006 12:54 PM
To: Colette Bishop
Subject:
Summary: HELP Will not display after applying MS Security Update
896358
Book: Change Requests
Request no.: 15444MPS
Description / Steps to reproduce:
PAGE NUMBER: 15444MPS
PROBLEM: User has applied Microsoft Security Update 896358.
SOFTWARE AND DATABASE INFO: All versions of Vantage, from VN 4.00 to VN
6.10.
STEPS TO DUPLICATE:
1. Run Windows Update, and apply the most recent Microsoft Security
Updates, including 896358.
2. Login to Vantage.
3. Go to Help->Contents.
4. Choose a section from the Contents or Index tab.
5. Nothing is displayed.
6. Workaround from website http://support.microsoft.com/kb/896905/ is
unsuccessful.
7. Removing the Microsoft Security Updates is unsuccessful.
WORKAROUND: See document 5158MPS.
This e-mail is for the use of the intended recipient(s) only. If you
have received this e-mail in error, please notify the sender immediately
and then delete it. If you are not the intended recipient, you must not
use, disclose or distribute this e-mail without the author's prior
permission. We have taken precautions to minimize the risk of
transmitting software viruses, but we advise you to carry out your own
virus checks on any attachment to this message. We cannot accept
liability for any loss or damage caused by software viruses.