I had the same problem. Here is the response from Epicor.
Ernie Pavlisich
Kluge Design
PROBLEM:
After applying service pack 1 for windows 2003, or certain hotfixes from
Microsoft, Vantage/Vista help will no longer work. Instead of the help
content you get "Action Cancelled"
RESOLUTION:
You have to explicitly allow for remote html execution via the registry.
Modify the ItssRestrictions registry entry to enable a specific security
zone Warning Enable only those security zones that you trust. Do not enable
security zones about which you are not sure.
To modify the ItssRestrictions registry entry to enable a specific security
zone, follow these steps:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Note If this registry subkey does not exist, create it. To do this, follow
these steps:
a. On the Edit menu, point to New, and then click Key.
b. Type ItssRestrictions, and then press ENTER.
3. Right-click the ItssRestrictions subkey, point to New, and then
click DWORD Value.
4. Type MaxAllowedZone, and then press ENTER.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type a number from 0 and 4, and then
click OK.
7. Quit Registry Editor.
Note By default, the MaxAllowedZone value is set to zero.
Setting the MaxAllowedZone higher will allow for less access restrictions.
See the table below for exacts.
MaxAllowedZone Local Machine zone Local intranet zone
Trusted sites zone Internet zone Restricted sites zone
0 Allowed Blocked Blocked Blocked Blocked
1 Allowed Allowed Blocked Blocked Blocked
2 Allowed Allowed Allowed Blocked Blocked
3 Allowed Allowed Allowed Allowed Blocked
4 Allowed Allowed Allowed Allowed Allowed
MORE INFORMATION
The InfoTech protocol is primarily used by HTML Help. The functionality of
this protocol is provided by the Itss.dll file. You can access this protocol
by using one of the following supported protocols:
o ms-its
o its
o mk:@msitstore
Once you have applied these changes you will have to reboot the machine.
The first time you enter the help screen you will be prompted to add the URL
to the trusted site. Click Add to allow this. If you are not allowed to
add the site because it is required to be a secure site, uncheck "Require
all sites in this zone to be secure" and then click add.
Your help files will now work on this machine.
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Daniel C Spoerl
Sent: Thursday, July 23, 2009 12:48 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Help files
Good afternoon,
We are running 6.10.543 10/22/07 (planning to upgrade).
The "Help" files do not work on some of our computers. I seem to remember
this issue years ago, a some way to adjust the individual computers so
"Help" would function.
The help box does pop up, but nothing is displayed on the right hand side.
Thank you,
Daniel C. Spoerl
Estimator/MIS Manager
Toledo Metal Spinning Co.
Phone: (419) 535-5931 ext. 203
Fax: (419) 535-0565
Personal fax: (515) 583-4766
Email: <mailto:dans@...
<mailto:dans%40toledometalspinning.com> >
dans@... <mailto:dans%40toledometalspinning.com>
WebSite: <http://www.toledometalspinning.com>
http://www.toledometalspinning.com
The information in this E-mail message is confidential and may be legally
privileged and is information intended only for the use of the individual(s)
named above. If you are not the appropriate recipient, you are hereby
notified that you should not further disseminate, distribute, or forward
this E-mail message. If you have received this communication in error,
please delete the original from your system, destroy all paper copies, and
notify us immediately so we might prevent any recurrence.
We have taken reasonable steps to ensure that this message (and any
attachments or hyperlinks contained within it) are free from computer
viruses and the like. However, in accordance with good computing practice,
the recipient is responsible for ensuring that it is actually virus free
before opening it. Toledo Metal Spinning is under no duty to cover any loss
or damage caused by software viruses.
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
Ernie Pavlisich
Kluge Design
PROBLEM:
After applying service pack 1 for windows 2003, or certain hotfixes from
Microsoft, Vantage/Vista help will no longer work. Instead of the help
content you get "Action Cancelled"
RESOLUTION:
You have to explicitly allow for remote html execution via the registry.
Modify the ItssRestrictions registry entry to enable a specific security
zone Warning Enable only those security zones that you trust. Do not enable
security zones about which you are not sure.
To modify the ItssRestrictions registry entry to enable a specific security
zone, follow these steps:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Note If this registry subkey does not exist, create it. To do this, follow
these steps:
a. On the Edit menu, point to New, and then click Key.
b. Type ItssRestrictions, and then press ENTER.
3. Right-click the ItssRestrictions subkey, point to New, and then
click DWORD Value.
4. Type MaxAllowedZone, and then press ENTER.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type a number from 0 and 4, and then
click OK.
7. Quit Registry Editor.
Note By default, the MaxAllowedZone value is set to zero.
Setting the MaxAllowedZone higher will allow for less access restrictions.
See the table below for exacts.
MaxAllowedZone Local Machine zone Local intranet zone
Trusted sites zone Internet zone Restricted sites zone
0 Allowed Blocked Blocked Blocked Blocked
1 Allowed Allowed Blocked Blocked Blocked
2 Allowed Allowed Allowed Blocked Blocked
3 Allowed Allowed Allowed Allowed Blocked
4 Allowed Allowed Allowed Allowed Allowed
MORE INFORMATION
The InfoTech protocol is primarily used by HTML Help. The functionality of
this protocol is provided by the Itss.dll file. You can access this protocol
by using one of the following supported protocols:
o ms-its
o its
o mk:@msitstore
Once you have applied these changes you will have to reboot the machine.
The first time you enter the help screen you will be prompted to add the URL
to the trusted site. Click Add to allow this. If you are not allowed to
add the site because it is required to be a secure site, uncheck "Require
all sites in this zone to be secure" and then click add.
Your help files will now work on this machine.
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Daniel C Spoerl
Sent: Thursday, July 23, 2009 12:48 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Help files
Good afternoon,
We are running 6.10.543 10/22/07 (planning to upgrade).
The "Help" files do not work on some of our computers. I seem to remember
this issue years ago, a some way to adjust the individual computers so
"Help" would function.
The help box does pop up, but nothing is displayed on the right hand side.
Thank you,
Daniel C. Spoerl
Estimator/MIS Manager
Toledo Metal Spinning Co.
Phone: (419) 535-5931 ext. 203
Fax: (419) 535-0565
Personal fax: (515) 583-4766
Email: <mailto:dans@...
<mailto:dans%40toledometalspinning.com> >
dans@... <mailto:dans%40toledometalspinning.com>
WebSite: <http://www.toledometalspinning.com>
http://www.toledometalspinning.com
The information in this E-mail message is confidential and may be legally
privileged and is information intended only for the use of the individual(s)
named above. If you are not the appropriate recipient, you are hereby
notified that you should not further disseminate, distribute, or forward
this E-mail message. If you have received this communication in error,
please delete the original from your system, destroy all paper copies, and
notify us immediately so we might prevent any recurrence.
We have taken reasonable steps to ensure that this message (and any
attachments or hyperlinks contained within it) are free from computer
viruses and the like. However, in accordance with good computing practice,
the recipient is responsible for ensuring that it is actually virus free
before opening it. Toledo Metal Spinning is under no duty to cover any loss
or damage caused by software viruses.
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]