Handheld module - screens not fitting after server move

Epicor ERP 10
1

Hi all,

We are using the Epicor Handheld module (10.2.8) and accessing it via RDP from Wifi scanners (Zebra).

When using RDP onto a Windows Server 2012 all the screens are fitting perfectly into the frame of RDP including scroll bars. We are now trialling the software using the same scanners and process on a Windows Server 2019 box using the same software setup/sysconfig and install etc

Unfortunately after using RDP to the server and attempting to use the software several of the screens no longer fit the window especially Move Inventory → Part Search.

Why is this happening and how can we resize the screens to fit?

All help much appreciated :slight_smile:

2

2019 might have some screen scaling features that need disabled?

3

100% agree. You are likely having Screen Scaling issues. You will have to login from your computer as these users to get a full desktop to be able to open the Personalization panel to verify.

4

Thanks - I’ve checked this - everything is set to scale to 100% and there are no advanced scaling settings switched on - any particular setting in mind?

5

Thanks - I’ve done this on the desktop but all seems ok - anything in particular I should be checking?

6

Take a picture of what you are seeing on the handhelds.

7

https://social.technet.microsoft.com/Forums/en-US/db0428d2-c4f0-4c9c-a787-72bcbccdff90/rds2019-compatibility-gt-high-dpi-settings-stop-working-when-rds-role-enabled?forum=winserverTS

8

Thanks for that - looks like it might be the answer. I’ll test it and let you know how I get on.

9

handheld after upg
handheld after upg1512×2016 236 KB

This is what I’m seeing after moving to Server 2019 - no scroll bar visible at bottom and only a small bit at right hand side. More text in the second column than originally.

I’ve tried everything above but no change.

Thanks
Andrew

10

Set your taskbar to auto-hide see if the window expands better proportionally on launch and fixes itself.

11

You mention RDP and Zebra, what OS are your handhelds using? If Android what RDP Client are you using?

12

Using Windows Mobile CE now defunct but too costly for an upgrade. Tried one or two of the apps that are available for android but they cannot be customised to allow for our specific requirements.

13

Thanks but no difference.

14

Those screens were built for Intermec CK3s it’s possible the zebra runs a slightly narrower pixel width. What is the model of that Zebra device?

2 Likes
15

It’s a Zebra 7545BW

16

I know on the old Intermec CK71 we always had to use an older wpctsc.exe that automatically send windows a flag called HI_RES_AWARE and launched programs automatically in full screen mode.

Not sure if this is the case with your Zebra Client. But then again, you said it worked in older Windows and is a new issue during Windows 2019 only. ( @jgiese.wci ) in this case it has to be Windows related, no?

If you have tried the stuff in the previous posts from Microsoft, try changing your Scaling now back to 100% and don’t zoom it in. It looks like, now you are too far zoomed in, go back a notch in DPI Settings.

1 Like
17

I’ve used Remote Desktop Client – Download | Xtralogic, Inc. in the past. It is pretty configurable.

I know when I was using datalogic handhelds with android I had to rescale the screens, which was a rather laborious task.

Not sure if this is relevant to your situation.

Have you tried updating your user settings in the sysconfig? Search for High Resolution Font Error
in your help.

<Style value="None" options="SpecifyName|None|Default"/>

EDIT:
I’m probably over complicating it. @hkeric.wci approach makes sense.

18

I can’t find that model number at all from google

19

I think it’s the Omni XT15. On my research it’s a Psion, but rebadged. Zebra acquired Psion back in 2014…

Further research suggests that this device is capable of Windows Mobile 6.5 or Windows CE 6.0 not sure if there is any difference in the RDP client

20

I meant also to mention have you looked at the Autoscale mode in the sysconfig?
image

From the help.
User Settings

Setting Purpose and Expected Value
AutoScaleMode The concentration of pixels on the window, this setting accommodates different geometries of forms in different versions of Windows.

“None” – The default. No adjustment of forms is done.

“Dpi” – An adjustment (dots per inch) of concentration for pixels is done on forms.

The forms are adjusted to adhere to the DPI field on the Display Properties > Settings > Advanced General form in Windows XP and Control Panel > Display > Custom DPI SettingS form in Windows 7. Common settings are 96 DPI and 120 DPI.|