Error running Epicor client first time

Epicor ERP 10
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1

We have a third party that will be accessing our Epicor servers in Azure from PCs connected through a ZScaler tunnel. We’ve installed the Epicor client from the front end server, however when we try to run the client as an Administrator on the PC we get the follwoing error:
Application: Epicor.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.IO.FileNotFoundException

at Epicor.ServiceModel.Trace.ClientTracing.UserTracer…cctor()

Exception Info: System.TypeInitializationException

at Epicor.ServiceModel.Trace.ClientTracing.UserTracer.get_DialogException()

at Ice.Lib.Epicor.Main(System.String[])

Faulting application name: Epicor.exe, version: 3.2.700.0, time stamp: 0x5f4d5151

Faulting module name: KERNELBASE.dll, version: 10.0.19041.2006, time stamp: 0xa5d20e5c

Exception code: 0xe0434352

Fault offset: 0x0012cc12

Faulting process id: 0x2e1c

Faulting application start time: 0x01d8d9c23d82a7d3

Faulting application path: C:\Epicor\ICE3.2.700.0Client\Client\Epicor.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 9fbb2cee-a8d4-4cab-868e-e727750793bf

Faulting package full name:

Faulting package-relative application ID:

I’m not a sys admin, first time we’re trying this scenario. Anyone have an idea why this isn’t working?

2

We are having the same issue after upgrading to 11.2.300 . Though this is only happening on one of our servers. Did you manage to figure this one out?

3

Welcome to the cmmunity, @Alex_Bryan ! Since this was a system outside our domain, we switched to using a Virtual Desktop for them to get around the issue. Epicor Support should be able to help you with this since you’re on the newest version.

4

Try to install the latest version of .Net Framework and check.

5

Try deleting any folders located within:

%appdata%\..\Local\Epicor
%appdata%\..\Roaming\Microsoft\CLR Security Config
%AllUsersProfile%\Epicor

https://epiccare.epicor.com/epiccare?id=epiccare_kb_article&sys_id=a9ce72741bc761d0ca66eb13b24bcbad

If that doesn’t work, try Uninstalling .NET Framework and Installing it again, do not use the Repair option.

It should work fine with ZScaler, it all depends if you use ZPA VPN and have the IPs whitelisted, or you just use ZScaler.

More related posts:
https://www.epiusers.help/search?q=0xe0434352

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