A buyer in my company is reporting an error when she is trying to return material:
9 units were ordered and received, split between two jobs, and they’ve all been issued, so why is it throwing this error?
Were they purchased direct to job? Are the UOMs the same from issue to return?
Yes and Yes
Were there two releases on the PO? 5 to one job and 4 to the other?
Yes, there are 2 releases, 5 & 4, and we want to return all 9 units
Any chance the part is not marked Quantity Bearing? I’m out of ideas, so I’m really stretching now.
It is marked Quantity Bearing. Though I see that the primary UOM is “each” but these were purchased as packs of 10. Would that matter?
Yes. Do you have the conversion set up under UOMS?
Actually, check the PO, I bet they were purchased as eaches instead of pk-10.
Check the UOM on the material on the jobs. They might be EA.
It looks like they are PK-10 on both jobs:
Ok, I think I figured it out. The parts Inventory and Purchasing UOM are both EA, but the user is trying to return PK-10 from the job. Try returning 40 and 50 EA instead.
try changing the UOM on the return transaction. Return 40 EA instead of PK-10
