Error - Does anyone else get this vague error?

Hello All,

I get this error from time to time (actually frequently) and so do my users.

What is this and is there any way I can look this up? Does anyone else ever get this on a kinetic form?

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you can look it up in Event Viewer on server or in server log.
Correlation Id will help to find exact message.
This is how IIS processes exceptions in REST by default.

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From a security standpoint, you really don’t want to display error messages at the client in production.

From: Improper Error Handling | OWASP Foundation

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We’ve been getting these messages for months. Doesn’t seem to matter what app - it happens on all forms and (seemingly) arbitrarily.

What we’ve found is it’s typically caused by Personalizations that are somehow corrupted. Support has Data Fixes to get at the data to delete the personalizations that are causing the issue.

Thanks Mark, I’ll try to turn those off. Do you know how?

Turn off the error messages? No.

What I’m more interested in, bringing it back to DevOps and Observability, is the ability to track these errors and alert if necessary without the user calling us or sending us a screenshot. It would be useful to be able to change the message to say, “Yeah, that sucked. We already got a copy of the error and we will get back to you.” As a bonus, it would be cool to identify personalization errors and just make a REST call to delete it. :person_shrugging:

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Yeah, I second that, let’s make an idea…