We have the quality module. We rejected some parts and when I returned parts using Misc shipment, Epicor did not ask for serial numbers, yet the parts are serialized. Also, the Misc shipment does not show up in transaction history.
It appears that the serial number disappeared. Serial number tracker shows “Rejected”, so I will not be able re-use the serial number for a return.
How can I return parts to supplier with serial numbers?
When you “reject” the parts from DMR Processing, Epicor throws them away. both the quantity and cost are absorbed, these parts no longer exist in the Epicor space/time continuum.
To maintain the serial number traceability, you’d need to “Accept” this part to a rework job, with a subcontract operation that has the supplier doing repair work. I haven’t done this for some time, but I believe you’ll also need to manually adjust the Serial Number Status… search this forum for a thread about that sometime last year or the year before.
Thanks.