Epicor's policy on adding modules when not on Maintenance

Yahoo Archive
1
Does the advance print module work with 5.1? If not what they could be saying is you need to upgrade to 6.1 and to do THAT you would need maintenance. Their policy on that has always been you would need to pay for ALL missing periods between when it was discontinued and the present (or if less, re-buy Vantage altogether).

Also, even it there was an advance printing module at the 5.1 version level I would really doubt they would sell what is basically an unsupported version. Hence the need to upgrade again meaning being on maintenance.

-Todd C.

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf Of Paul Lipham
Sent: Wednesday, February 01, 2006 9:29 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor's policy on adding modules when not on Maintenance


Ya think their money hungry or not? Probably miss management has put them
in a hole and now there holding people hostage. Sounds like something a
bunch of politicians could come up with.......
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf Of
Darren Mann
Sent: Wednesday, February 01, 2006 8:46 AM
To: Vantage User Group (vantage@yahoogroups.com)
Subject: [Vantage] Epicor's policy on adding modules when not on
Maintenance


Here's an interesting twist I thought you'd enjoy. We went off
maintenance
last year after tight budget conditions and frankly not getting any value
out of the HUGE annual fees. We had basically been scared straight on
updates and never installed them after 5.1. for fear bugs would render the
system less than acceptable and we'd wait for ever for a fix that might
not
cause us to have to rekey data....( another story but not a good one) And
therefore never had need for support. So recently, my accounting person
decides she'd like to fax and email documents and therefore we inquire
about
purchasing the advanced print module. GUESS WHAT??

They will only sell you new modules if you are on maintenance!!!! Can you
say blackmail?? What kind of policy is this to not make a sale or support
a
product at all if you aren't on maintenance. People we are being hosed by
this company and it's policies. We all paid ENOUGH for this product
initially to warrant FREE fixes at a minimum. Heck even Gates does that.
These tactics should be a crime.

Have a nice day,

Darren Mann
IT Manager
Miller Products Co.
1015 N. Main St.
Osceola, IA 50213
Ph. 641-342-2103
Fax 641-342-3222





[Non-text portions of this message have been removed]



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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
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[Non-text portions of this message have been removed]
2
Here's an interesting twist I thought you'd enjoy. We went off maintenance
last year after tight budget conditions and frankly not getting any value
out of the HUGE annual fees. We had basically been scared straight on
updates and never installed them after 5.1. for fear bugs would render the
system less than acceptable and we'd wait for ever for a fix that might not
cause us to have to rekey data....( another story but not a good one) And
therefore never had need for support. So recently, my accounting person
decides she'd like to fax and email documents and therefore we inquire about
purchasing the advanced print module. GUESS WHAT??

They will only sell you new modules if you are on maintenance!!!! Can you
say blackmail?? What kind of policy is this to not make a sale or support a
product at all if you aren't on maintenance. People we are being hosed by
this company and it's policies. We all paid ENOUGH for this product
initially to warrant FREE fixes at a minimum. Heck even Gates does that.
These tactics should be a crime.

Have a nice day,

Darren Mann
IT Manager
Miller Products Co.
1015 N. Main St.
Osceola, IA 50213
Ph. 641-342-2103
Fax 641-342-3222





[Non-text portions of this message have been removed]
3
I couldn't agree more !!!

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Darren Mann
Sent: Wednesday, February 01, 2006 8:46 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Epicor's policy on adding modules when not on
Maintenance

Here's an interesting twist I thought you'd enjoy. We went off
maintenance last year after tight budget conditions and frankly not
getting any value out of the HUGE annual fees. We had basically been
scared straight on updates and never installed them after 5.1. for fear
bugs would render the system less than acceptable and we'd wait for ever
for a fix that might not cause us to have to rekey data....( another
story but not a good one) And therefore never had need for support. So
recently, my accounting person decides she'd like to fax and email
documents and therefore we inquire about purchasing the advanced print
module. GUESS WHAT??

They will only sell you new modules if you are on maintenance!!!! Can
you say blackmail?? What kind of policy is this to not make a sale or
support a product at all if you aren't on maintenance. People we are
being hosed by this company and it's policies. We all paid ENOUGH for
this product initially to warrant FREE fixes at a minimum. Heck even
Gates does that.
These tactics should be a crime.

Have a nice day,

Darren Mann
IT Manager
Miller Products Co.
1015 N. Main St.
Osceola, IA 50213
Ph. 641-342-2103
Fax 641-342-3222





[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
4
Ya think their money hungry or not? Probably miss management has put them
in a hole and now there holding people hostage. Sounds like something a
bunch of politicians could come up with.......
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf Of
Darren Mann
Sent: Wednesday, February 01, 2006 8:46 AM
To: Vantage User Group (vantage@yahoogroups.com)
Subject: [Vantage] Epicor's policy on adding modules when not on
Maintenance


Here's an interesting twist I thought you'd enjoy. We went off
maintenance
last year after tight budget conditions and frankly not getting any value
out of the HUGE annual fees. We had basically been scared straight on
updates and never installed them after 5.1. for fear bugs would render the
system less than acceptable and we'd wait for ever for a fix that might
not
cause us to have to rekey data....( another story but not a good one) And
therefore never had need for support. So recently, my accounting person
decides she'd like to fax and email documents and therefore we inquire
about
purchasing the advanced print module. GUESS WHAT??

They will only sell you new modules if you are on maintenance!!!! Can you
say blackmail?? What kind of policy is this to not make a sale or support
a
product at all if you aren't on maintenance. People we are being hosed by
this company and it's policies. We all paid ENOUGH for this product
initially to warrant FREE fixes at a minimum. Heck even Gates does that.
These tactics should be a crime.

Have a nice day,

Darren Mann
IT Manager
Miller Products Co.
1015 N. Main St.
Osceola, IA 50213
Ph. 641-342-2103
Fax 641-342-3222





[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links



SPONSORED LINKS Manufacturing software Membership database software
Database mortgage software
Pda database software Database management software Database
marketing software


----------------------------------------------------------------------------
--
YAHOO! GROUPS LINKS

a.. Visit your group "vantage" on the web.

b.. To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com

c.. Your use of Yahoo! Groups is subject to the Yahoo! Terms of
Service.


----------------------------------------------------------------------------
--



[Non-text portions of this message have been removed]
5
And lets not forget that even if it is a problem/bug, that a lot of the time you'll get the answer "you need to talk to custom programming" for a "billable" fix!

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf
Of Darren Mann
Sent: Wednesday, February 01, 2006 8:46 AM
To: Vantage User Group (vantage@yahoogroups.com)
Subject: [Vantage] Epicor's policy on adding modules when not on
Maintenance


Here's an interesting twist I thought you'd enjoy. We went off maintenance
last year after tight budget conditions and frankly not getting any value
out of the HUGE annual fees. We had basically been scared straight on
updates and never installed them after 5.1. for fear bugs would render the
system less than acceptable and we'd wait for ever for a fix that might not
cause us to have to rekey data....( another story but not a good one) And
therefore never had need for support. So recently, my accounting person
decides she'd like to fax and email documents and therefore we inquire about
purchasing the advanced print module. GUESS WHAT??

They will only sell you new modules if you are on maintenance!!!! Can you
say blackmail?? What kind of policy is this to not make a sale or support a
product at all if you aren't on maintenance. People we are being hosed by
this company and it's policies. We all paid ENOUGH for this product
initially to warrant FREE fixes at a minimum. Heck even Gates does that.
These tactics should be a crime.

Have a nice day,

Darren Mann
IT Manager
Miller Products Co.
1015 N. Main St.
Osceola, IA 50213
Ph. 641-342-2103
Fax 641-342-3222