The only reason we moved from our old ERP system to Vantage was the old
system could not support itself. They sold their software to another
company. That company decided to give free maintenance for existing
customers for a year. It sounded really good at the time, but with no
maintenance income and relatively no sales, the purchasing company had
to close the doors on that software.
Maintenance payments fund the R&D which help the product move forward.
Supporting the software that supports your company is a worthy
investment. Also, there are always negotiations which can be made to
lessen the burden.
Bruce Butler
IT Manager
Knappe & Koester, Inc.
We recently received our yearly maintenance renewal and experienced the
usual sticker shock. This is immediately followed by the question of
whether or not maintenance is worth the price. We have a very limited
number of issues a year. So a large upfront cost seems excessive. We
are aware that we would be excluding ourselves from updates and future
versions. We will most likely never go to V8 so; we won't need to hold
on to maintenance for that reason.
How many have chosen to go without the yearly maintenance option and
rely on the pay per incident option?
We are currently on 6.1.526 and will be moving to 536 shortly. Has
anyone had any issues with that version?
TIA
Matt Sturm
IT Administrator
Winona Lighting
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
system could not support itself. They sold their software to another
company. That company decided to give free maintenance for existing
customers for a year. It sounded really good at the time, but with no
maintenance income and relatively no sales, the purchasing company had
to close the doors on that software.
Maintenance payments fund the R&D which help the product move forward.
Supporting the software that supports your company is a worthy
investment. Also, there are always negotiations which can be made to
lessen the burden.
Bruce Butler
IT Manager
Knappe & Koester, Inc.
We recently received our yearly maintenance renewal and experienced the
usual sticker shock. This is immediately followed by the question of
whether or not maintenance is worth the price. We have a very limited
number of issues a year. So a large upfront cost seems excessive. We
are aware that we would be excluding ourselves from updates and future
versions. We will most likely never go to V8 so; we won't need to hold
on to maintenance for that reason.
How many have chosen to go without the yearly maintenance option and
rely on the pay per incident option?
We are currently on 6.1.526 and will be moving to 536 shortly. Has
anyone had any issues with that version?
TIA
Matt Sturm
IT Administrator
Winona Lighting
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]