Epicor-Vantage maintenance options

Yahoo Archive
1
There was once an option for a specific number of hours of support calls, in addition to upgrades & patches, that was less expensive than "full". But when I checked and added up the number of our calls that would exceed it and incur extra charge it did not seem to make sense for us. I am not sure if they even still offer this. Probably a matter to discuss with your CAM. Also, with your upgrade schedule you are very likely going to need help so your call volume may increase. Then, with Sonoma down the road there will be even higher chance ot needing full support. My two cents is bite the bullet. Talk to your CAM about what they can do to help the cash flow if one big payment is an issue.
-Todd C.

-----Original Message-----
From: amfabllc [mailto:amfab@...]
Sent: Friday, March 26, 2004 10:11 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Epicor-Vantage maintenance options


I'm sure this subject has been addressed before, but nothing I'm
looking from comes up when I search. My question is: What
maintenance options do others use as opposed to the expensive annual
maintenance contract that Epicor offers? Would it include the free
updates and patches??

We are on version 5.0, with hopes to be at 6.1 within a year. (We
need to upgrade hardware before an upgrade is possible.)

Thanks so much!!
Ann Rohyans
AMFAB
Elkhart, IN



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[Non-text portions of this message have been removed]
2
I'm sure this subject has been addressed before, but nothing I'm
looking from comes up when I search. My question is: What
maintenance options do others use as opposed to the expensive annual
maintenance contract that Epicor offers? Would it include the free
updates and patches??

We are on version 5.0, with hopes to be at 6.1 within a year. (We
need to upgrade hardware before an upgrade is possible.)

Thanks so much!!
Ann Rohyans
AMFAB
Elkhart, IN