Epicor Tech Support - power outages

Just an FYI, it appears that Epicor is having some power outages in their Minneapolis offices. If you call tech support, you no longer get the first menu tree option (1-production, 2-financial, 3-technical, etc.) Instead, after 10 minutes on hold, you get someone who will just take your call and tell you no support personnel are available.

For what it's worth, you're probably better off not calling and submitting a ticket through EpicWeb. That is, unless you're one of those for whom EpicWeb is still down - you may want to try carrier pigeon for your fastest response.

Kevin Simon