Good Day:
If you move to E9, the support ( and new versions) becomes more
important, because you will want those future improvements.
Their support is a little like playing Golf - every once in a while
you get execellent help ( like having a really good shot in golf, or
playing the piano very well one day) that is enough to make all the 'bad
times' worth it.
We live and die by E9 - it has to be up all the time, so we have no
choice; and, like I said, the improvements are very much needed.
Len
Leonard C. Hartka, IS Project Manager\ERP Specialist
Sun Automation Group
66 Loveton Circle
Sparks, Md. 21152
410-329-3560 ext. 120
410-329-3564 FAX
443-255-7192 Work Cell
len.hartka@...
www.Sunautomation.com <http://www.sunautomation.com/>
________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of James Todd
Sent: Monday, October 29, 2012 12:35 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor support...
You are correct. If you have a valid support contract, all you have to
do is call up customer service and they'll fedex whatever version CDs
and license codes you want. Also, you'll have access to
support.epicor.com to download any patches/services packs and
instructions.
I agree that without support, you do take a lot of risk. And the longer
you stay out of support, the worse it gets, money-wise too.
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of Mike Abell
Sent: Monday, October 29, 2012 9:28 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor support...
Yes, I have already "looked in" to what it's going to take to re-instate
which is why I was asking the question. I'm assuming full reinstatement
would also entitle me to "upgrade" to Epicor9 which is how I understand
it. Correct?
Mike Abell
Systems Analyst / Network Administrator
Flexial - BOA Group - Cookeville, Tennessee
Office: 931.432.1853 ext 302
Mobile: 615.418.3055
email: MAbell@... <mailto:MAbell%40flexial.com>
<mailto:MAbell%40flexial.com>
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>]
On Behalf Of Manasa Reddy
Sent: Monday, October 29, 2012 11:10 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor support...
What Epicor tends to do on support that has been cancelled is...make you
pay what you didn't pay in the past....THEN you can get support. It's a
wash in the end.
SOMETIMES, you may be able to negotiate what you should have paid versus
what you will pay...but that is sometimes.
Most software companies make you pay 20% of the cost of the software for
maintenance and support, it's not like we pay an extraordinary amount
more than anyone else.
I agree with Mark, pay it regardless. You can get them to allow you to
pay it in 4 installments for a tiny fee...like $10 extra a quarter.
That's what we do....makes it a little easier to swallow.
Manasa
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>] On
Behalf Of Mark Wagner
Sent: Monday, October 29, 2012 10:57 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] EpiCor support...
Mike, you'll find a lot of responses to this question, as this has been
discussed many times before. Whether the cost is justified or not (which
is just really a matter of how much should a company pay as opposed to
what Epicor is charging) without support you are really vunerable. If
you experience issues, you will not be able to get any kind of one off
fixes, and not be able to upgrade service packs. If you encounter any
serious database issues, you will not be able to send the DB to Epicor
for any kind of review. This doesnt even include taking advantage of new
functionality in the future. You may be able to get along for awhile
without any issues, and you can continue to use the data admin tools
conversions to perhaps fix some things, but in the long run you may get
into a bind and the only way to fix it at that point may be to reinstate
support, which could be more costly in the long run
________________________________
From: Mike Abell <mabell@... <mailto:mabell%40flexial.com>
<mailto:mabell%40flexial.com><mailto:mabell%40flexial.com><mailto:mabell
%40flexial.com>>
To: "vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com><mai
lto:vantage%40yahoogroups.com>" <vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com><mai
lto:vantage%40yahoogroups.com>>
Sent: Monday, October 29, 2012 11:36 AM
Subject: [Vantage] EpiCor support...
All,
I am fairly new to EpiCor and Vantage8.03 in particular having been on
the job with it now for a few months. Our company does not have official
EpiCor support anymore but I am leaning on having it reinstated since we
are considering moving to EpiCor 9 but I'd like to know from a
"real-world" perspective what exactly everyone gets out of it and honest
opinions if overall the feeling that the yearly support costs are
justified.
Mike Abell
Systems Analyst / Network Administrator
Flexial - BOA Group - Cookeville, Tennessee
Office: 931.432.1853 ext 302
Mobile: 615.418.3055
email: mailto:MAbell%40flexial.com
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
________________________________
Technical information contained in this e-mail may be controlled by the
United States Government, Department of State, International Traffic and
Arms Regulations (ITAR) (22 CFR 120-130) which requires an export
license prior to sharing with foreign persons. Lacking such license,
ITAR technical data is limited to U.S. persons only. It is the
responsibility of the organization and the individual in control of this
data to abide by U.S. Export Laws. If you are not a U.S. person take no
further action with this e-mail and contact sender immediately.
[Non-text portions of this message have been removed]
This e-mail and any attachments may contain proprietary and/or confidential information. If you are not the intended recipient, please notify the sender immediately by reply e-mail or at 410-472-2900 and then delete the message without using, disseminating, or copying this message or any portion thereof. With e-mail communications you are urged to protect against viruses.
[Non-text portions of this message have been removed]
If you move to E9, the support ( and new versions) becomes more
important, because you will want those future improvements.
Their support is a little like playing Golf - every once in a while
you get execellent help ( like having a really good shot in golf, or
playing the piano very well one day) that is enough to make all the 'bad
times' worth it.
We live and die by E9 - it has to be up all the time, so we have no
choice; and, like I said, the improvements are very much needed.
Len
Leonard C. Hartka, IS Project Manager\ERP Specialist
Sun Automation Group
66 Loveton Circle
Sparks, Md. 21152
410-329-3560 ext. 120
410-329-3564 FAX
443-255-7192 Work Cell
len.hartka@...
www.Sunautomation.com <http://www.sunautomation.com/>
________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of James Todd
Sent: Monday, October 29, 2012 12:35 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor support...
You are correct. If you have a valid support contract, all you have to
do is call up customer service and they'll fedex whatever version CDs
and license codes you want. Also, you'll have access to
support.epicor.com to download any patches/services packs and
instructions.
I agree that without support, you do take a lot of risk. And the longer
you stay out of support, the worse it gets, money-wise too.
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of Mike Abell
Sent: Monday, October 29, 2012 9:28 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor support...
Yes, I have already "looked in" to what it's going to take to re-instate
which is why I was asking the question. I'm assuming full reinstatement
would also entitle me to "upgrade" to Epicor9 which is how I understand
it. Correct?
Mike Abell
Systems Analyst / Network Administrator
Flexial - BOA Group - Cookeville, Tennessee
Office: 931.432.1853 ext 302
Mobile: 615.418.3055
email: MAbell@... <mailto:MAbell%40flexial.com>
<mailto:MAbell%40flexial.com>
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>]
On Behalf Of Manasa Reddy
Sent: Monday, October 29, 2012 11:10 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor support...
What Epicor tends to do on support that has been cancelled is...make you
pay what you didn't pay in the past....THEN you can get support. It's a
wash in the end.
SOMETIMES, you may be able to negotiate what you should have paid versus
what you will pay...but that is sometimes.
Most software companies make you pay 20% of the cost of the software for
maintenance and support, it's not like we pay an extraordinary amount
more than anyone else.
I agree with Mark, pay it regardless. You can get them to allow you to
pay it in 4 installments for a tiny fee...like $10 extra a quarter.
That's what we do....makes it a little easier to swallow.
Manasa
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>] On
Behalf Of Mark Wagner
Sent: Monday, October 29, 2012 10:57 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] EpiCor support...
Mike, you'll find a lot of responses to this question, as this has been
discussed many times before. Whether the cost is justified or not (which
is just really a matter of how much should a company pay as opposed to
what Epicor is charging) without support you are really vunerable. If
you experience issues, you will not be able to get any kind of one off
fixes, and not be able to upgrade service packs. If you encounter any
serious database issues, you will not be able to send the DB to Epicor
for any kind of review. This doesnt even include taking advantage of new
functionality in the future. You may be able to get along for awhile
without any issues, and you can continue to use the data admin tools
conversions to perhaps fix some things, but in the long run you may get
into a bind and the only way to fix it at that point may be to reinstate
support, which could be more costly in the long run
________________________________
From: Mike Abell <mabell@... <mailto:mabell%40flexial.com>
<mailto:mabell%40flexial.com><mailto:mabell%40flexial.com><mailto:mabell
%40flexial.com>>
To: "vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com><mai
lto:vantage%40yahoogroups.com>" <vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com><mai
lto:vantage%40yahoogroups.com>>
Sent: Monday, October 29, 2012 11:36 AM
Subject: [Vantage] EpiCor support...
All,
I am fairly new to EpiCor and Vantage8.03 in particular having been on
the job with it now for a few months. Our company does not have official
EpiCor support anymore but I am leaning on having it reinstated since we
are considering moving to EpiCor 9 but I'd like to know from a
"real-world" perspective what exactly everyone gets out of it and honest
opinions if overall the feeling that the yearly support costs are
justified.
Mike Abell
Systems Analyst / Network Administrator
Flexial - BOA Group - Cookeville, Tennessee
Office: 931.432.1853 ext 302
Mobile: 615.418.3055
email: mailto:MAbell%40flexial.com
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
________________________________
Technical information contained in this e-mail may be controlled by the
United States Government, Department of State, International Traffic and
Arms Regulations (ITAR) (22 CFR 120-130) which requires an export
license prior to sharing with foreign persons. Lacking such license,
ITAR technical data is limited to U.S. persons only. It is the
responsibility of the organization and the individual in control of this
data to abide by U.S. Export Laws. If you are not a U.S. person take no
further action with this e-mail and contact sender immediately.
[Non-text portions of this message have been removed]
This e-mail and any attachments may contain proprietary and/or confidential information. If you are not the intended recipient, please notify the sender immediately by reply e-mail or at 410-472-2900 and then delete the message without using, disseminating, or copying this message or any portion thereof. With e-mail communications you are urged to protect against viruses.
[Non-text portions of this message have been removed]