Epicor Support Phone Problems Today?

Yahoo Archive
1
Unacceptable ;)

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Vic Drecchio
Sent: Monday, March 16, 2009 10:54 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor Support Phone Problems Today?



LOL!

They're having bandwidth issues affecting their VoIP down in the
Monterrey, MX office.

Vic

-----Original Message-----
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Manasa Reddy
Sent: Monday, March 16, 2009 11:50 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor Support Phone Problems Today?

Ari,

They have been having that problem for a while now....not just you!



M. Manasa Reddy
manasa@... <mailto:manasa%40weldcoa.com>
P: 630-806-2000
F: 630-806-2001


________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Ari Footlik
Sent: Monday, March 16, 2009 10:42 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Epicor Support Phone Problems Today?

Has anyone else called Epicor support today? I tried to speak with two
different departments, and couldn't make out a single word either person
was saying due to their phone-system making it seem like they were on a
cell-phone breaking up...

--Ari

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo
<http://groups.yahoo.com/group/vantage/linksYahoo> ! Groups Links






[Non-text portions of this message have been removed]
2
Has anyone else called Epicor support today? I tried to speak with two
different departments, and couldn't make out a single word either person
was saying due to their phone-system making it seem like they were on a
cell-phone breaking up...

--Ari


[Non-text portions of this message have been removed]
3
I had the same issue.



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Ari Footlik
Sent: Monday, March 16, 2009 10:42 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Epicor Support Phone Problems Today?



Has anyone else called Epicor support today? I tried to speak with two
different departments, and couldn't make out a single word either person
was saying due to their phone-system making it seem like they were on a
cell-phone breaking up...

--Ari

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
4
I had trouble making out words, but that was because the tech was speaking
English, which was not his native language.

_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Ari Footlik
Sent: Monday, March 16, 2009 11:42 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Epicor Support Phone Problems Today?

Has anyone else called Epicor support today? I tried to speak with two
different departments, and couldn't make out a single word either person
was saying due to their phone-system making it seem like they were on a
cell-phone breaking up...

--Ari

[Non-text portions of this message have been removed]



[Non-text portions of this message have been removed]
5
Ari,

They have been having that problem for a while now....not just you!



M. Manasa Reddy
manasa@...
P: 630-806-2000
F: 630-806-2001


________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Ari Footlik
Sent: Monday, March 16, 2009 10:42 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Epicor Support Phone Problems Today?



Has anyone else called Epicor support today? I tried to speak with two
different departments, and couldn't make out a single word either person
was saying due to their phone-system making it seem like they were on a
cell-phone breaking up...

--Ari

[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]
6
I didn't have any problems with calling last week or the week before -
this is the first time it's happening to us. It really stinks, though -
what if we had a serious problem/system-down issue right now?

Fortunately, all I'm looking for is a procedure and a list of any
known-issues upgrading from 406A to 407A.

--Ari

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Manasa Reddy
Sent: Monday, March 16, 2009 10:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor Support Phone Problems Today?



Ari,

They have been having that problem for a while now....not just you!



M. Manasa Reddy
manasa@... <mailto:manasa%40weldcoa.com>
P: 630-806-2000
F: 630-806-2001


________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Ari Footlik
Sent: Monday, March 16, 2009 10:42 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Epicor Support Phone Problems Today?

Has anyone else called Epicor support today? I tried to speak with two
different departments, and couldn't make out a single word either person
was saying due to their phone-system making it seem like they were on a
cell-phone breaking up...

--Ari

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]
7
LOL!

They're having bandwidth issues affecting their VoIP down in the
Monterrey, MX office.



Vic


-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Manasa Reddy
Sent: Monday, March 16, 2009 11:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor Support Phone Problems Today?

Ari,

They have been having that problem for a while now....not just you!



M. Manasa Reddy
manasa@...
P: 630-806-2000
F: 630-806-2001


________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Ari Footlik
Sent: Monday, March 16, 2009 10:42 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Epicor Support Phone Problems Today?



Has anyone else called Epicor support today? I tried to speak with two
different departments, and couldn't make out a single word either person
was saying due to their phone-system making it seem like they were on a
cell-phone breaking up...

--Ari

[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]



------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
8
Do you have access to epicweb?

If so all the procedure docs are on epicweb.

~Charlie
________________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Ari Footlik
Sent: Monday, March 16, 2009 11:53 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor Support Phone Problems Today?

I didn't have any problems with calling last week or the week before -
this is the first time it's happening to us. It really stinks, though -
what if we had a serious problem/system-down issue right now?

Fortunately, all I'm looking for is a procedure and a list of any
known-issues upgrading from 406A to 407A.

--Ari

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Manasa Reddy
Sent: Monday, March 16, 2009 10:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor Support Phone Problems Today?

Ari,

They have been having that problem for a while now....not just you!

M. Manasa Reddy
manasa@... <mailto:manasa%40weldcoa.com>
P: 630-806-2000
F: 630-806-2001

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Ari Footlik
Sent: Monday, March 16, 2009 10:42 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Epicor Support Phone Problems Today?

Has anyone else called Epicor support today? I tried to speak with two
different departments, and couldn't make out a single word either person
was saying due to their phone-system making it seem like they were on a
cell-phone breaking up...

--Ari

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]
9
Lucky you! I've been having that problem for a couple of months...it's
one of the reason I don't call too often. Lucky us, we have this group
that answers most of my issues!

M. Manasa Reddy
manasa@...
P: 630-806-2000
F: 630-806-2001


________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Ari Footlik
Sent: Monday, March 16, 2009 10:53 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor Support Phone Problems Today?



I didn't have any problems with calling last week or the week before -
this is the first time it's happening to us. It really stinks, though -
what if we had a serious problem/system-down issue right now?

Fortunately, all I'm looking for is a procedure and a list of any
known-issues upgrading from 406A to 407A.

--Ari

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Manasa Reddy
Sent: Monday, March 16, 2009 10:50 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor Support Phone Problems Today?

Ari,

They have been having that problem for a while now....not just you!

M. Manasa Reddy
manasa@... <mailto:manasa%40weldcoa.com>
<mailto:manasa%40weldcoa.com>
P: 630-806-2000
F: 630-806-2001

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Ari Footlik
Sent: Monday, March 16, 2009 10:42 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Epicor Support Phone Problems Today?

Has anyone else called Epicor support today? I tried to speak with two
different departments, and couldn't make out a single word either person
was saying due to their phone-system making it seem like they were on a
cell-phone breaking up...

--Ari

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]