Epicor 10 Help Unable to Load

Epicor ERP 10
1

Hello,
We are having difficulty getting the Application Help to deploy.
Any ideas on how to resolve ?

Thank You

Don

2

I think you need to give us more information here bud

3

We have verified items 1 -3 and then installed the help as directed, tested the URL and it appears to work, re-deployed the help in the System Admin Counsel and then retested to get the same results of :Unable to load

  1. Verify that ASP.NET 3.5 or higher is enabled on the web server. Refer to your Microsoft Internet \ Information Services (IIS) documentation for information on how to make the verification.
  2. Verify that Windows Search is installed on the server (Windows Server 2008 R2). To verify and install if needed, do the following:

a. Select Start > All Programs > Administrative Tools > Server Manager.
b. Under Roles Summary, click File Services. Add the File Services role if it does not already exist.
c. Under Role Services, verify if Windows Search has a status of installed. If not, click Add Role Services, select Windows Search Service and click Install.

  1. Verify that Windows Search is installed on the server (Windows Server 2012). To verify (and install if needed), do the following:

a. Select Start > All Programs > Administrative Tools > Server Manager.
b. Under Local Server, view Roles and Features. If Windows Search Service is not listed, continue to the next step.
c. Under Roles and Features, click Tasks > Add Roles or Features. In the wizard that opens, select Server Selection (making sure your local server is selected) and then select Features. Scroll to and select the Windows Search Service check box. Finish the wizard to complete the installation.

Unable to Load Online Help
Access to online help requires an active Epicor ERP session. Please launch help from within the application.
Launch help:

  • From Help tile on ERP desktop home.
  • Help menu in classic mode.
  • Press F1 in any form.
    We get this message from pressing F1 on a form or running help from the desktop home and in classic mode.
4

Do you have the help url in the client config files?

5

I ran into a bug when deploying ours. Turns out that it didn’t like the default name I had entered for it. I forget what it was, something typicaly like Epicor10Help, but I re-ran the Help Installer and gave the install a new name, EP10Help or something like that. Re-added that link in the company config and Help kicked off just fine. No harm in re-running it, especially if it’s not working yet for you.