Editing SSRS Report Error for print preview

[LizaAleman (Lizbeth Aleman)]

I just made a font change to a field and I got the following error.

I even had backup from before the change and it kept giving me the error

Program Ice.Services.Lib.RunTask when executing task 525270 raised an unexpected exception with the following message: RunTask:
Ice.Core.SsrsReporting.SsrsCaller.SsrsException: The SSRS server returned the status code 500 (InternalServerError) with the following error text:
The operation you are attempting on item 'Folder' is not allowed for this item type. ---> Microsoft.ReportingServices.Diagnostics.Utilities.WrongItemTypeException: The operation you are attempting on item 'Folder' is not allowed for this item type.
   at Ice.Core.SsrsReporting.SsrsCaller.SoapCaller.Call[TContent,TResponse,TSoapHeader](String actionName, TContent content, TSoapHeader soapHeader) in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\SsrsReporting\SsrsCaller\SoapCaller.cs:line 47
   at Ice.Core.SsrsReporting.SsrsCaller.ReportingService.GetItemDefinition(String itemPath) in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\SsrsReporting\SsrsCaller\ReportingService.cs:line 70
   at Ice.Lib.ICECommon.ReportStoreHelper.GetReportHash(String[] filePaths, Func2 fileContentReader) in C:\_releases\ICE\ICE4.3.100.8\Source\Shared\Lib\Ice.Lib.ICECommon.Shared\ReportStoreHelper.cs:line 30
   at Ice.Core.SsrsReporting.ReportProcessorBase.IsLatestVersionDeployed(IReportingService reportingService, String itemPath, String contentHashForLatestVersion) in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\SsrsReporting\ReportProcessorBase.cs:line 405
   at Ice.Core.SsrsReporting.ReportProcessorBase.DeployReportIfNeeded(String printProgram, String fullReportPath, SsrsConfigurationInformation configurationInfo, Func1 reportingServiceCreator) in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\SsrsReporting\ReportProcessorBase.cs:line 468
   at Ice.Core.SsrsReporting.ReportProcessorBase.RenderReport_HttpClient(String ssrsRenderFormat, String printProgram, Boolean ignorePageSettings) in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\SsrsReporting\ReportProcessorBase.cs:line 375
   at Ice.Core.SsrsReporting.ReportProcessorBase.RenderReport(String ssrsRenderFormat, String printProgram, Boolean ignorePageSettings) in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\SsrsReporting\ReportProcessorBase.cs:line 280
   at Ice.Core.SsrsReporting.ReportProcessorBase.RenderReportForPreviewOrGenerate(RenderedSsrsReport renderedReport) in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\SsrsReporting\ReportProcessorBase.cs:line 643
   at Ice.Core.SsrsReporting.ReportProcessorBase.ProcessReportPart(String reportLocation) in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\SsrsReporting\ReportProcessorBase.cs:line 168
   at Ice.Core.SsrsReporting.StandardReportProcessor.ProcessReportParts() in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\SsrsReporting\StandardReportProcessor.cs:line 31
   at Ice.Core.SsrsReporting.ReportProcessorBase.ProcessReport(ReportDatabaseBuilder reportDatabaseBuilder, ReportInstanceInformation reportInstanceInformation) in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\SsrsReporting\ReportProcessorBase.cs:line 97
   at Ice.Core.RptBase.ReportSsrsDatabaseBuilder.<>c__DisplayClass18_0.<RenderUnroutedSsrsReport>b__0(ReportInstanceInformation instance) in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\RptBase\ReportSsrsDatabaseBuilder.cs:line 362
   at Ice.Core.RoutingAndBreaking.ReportPersister.Persist(ReportInstanceInformation reportInstance, Func2 reportsRenderer, Action1 fillSysRptLstRow, Action2 processReport, Func3 filterTableAttachmentsFunc) in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\RoutingAndBreaking\ReportPersister.cs:line 58
   at Ice.Core.RptBase.ReportSsrsDatabaseBuilder.RenderUnroutedSsrsReport() in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\RptBase\ReportSsrsDatabaseBuilder.cs:line 360
   at Ice.Core.RptBase.ReportSsrsDatabaseBuilder.RunSsrsReportIfEnabled() in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\RptBase\ReportSsrsDatabaseBuilder.cs:line 243
   at Ice.Core.RptBase.ReportSsrsDatabaseBuilder.ProcessUnroutedReport() in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\RptBase\ReportSsrsDatabaseBuilder.cs:line 236
   at Ice.Core.RptBase.ReportSsrsDatabaseBuilder.ProcessReportWithDataInPlace(Func2 executeCommand, Func2 executeReader, SqlObjectsCreated sqlObjectsCreated) in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\RptBase\ReportSsrsDatabaseBuilder.cs:line 121
   at Ice.Core.RptBase.ReportDatabaseBuilder.ProcessReportWithDataInPlace(SqlConnection connection) in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\RptBase\ReportDatabaseBuilder.cs:line 135
   at Ice.Core.RptBase.ReportDatabaseBuilder.XMLClose() in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\RptBase\ReportDatabaseBuilder.cs:line 96
   at Ice.Core.RptTaskBase1.XMLClose() in F:\_Releases\11.3.100\UD11.3.100.8\Source\Server\Internal\Lib\TaskLib\RptBase\RptTaskBase.cs:line 230
   at Ice.Internal.XA.DataBuilders.DatabaseReportDataBuilder.RunReport(ReportDatabaseConnectionHelper reportDatabaseConnectionHelper) in C:\_releases\ICE\ICE4.3.100.0\Source\Server\Internal\XA\XABaqRpt\DataBuilders\DatabaseReportDataBuilder.cs:line 94
   at Ice.Internal.XA.DataBuilders.DatabaseReportDataBuilder.RunReportWithErrorHandling(ReportDatabaseConnectionHelper reportDatabaseConnectionHelper) in C:\_releases\ICE\ICE4.3.100.0\Source\Server\Internal\XA\XABaqRpt\DataBuilders\DatabaseReportDataBuilder.cs:line 56
   at Ice.Internal.XA.DataBuilders.DatabaseReportDataBuilder.WriteData() in C:\_releases\ICE\ICE4.3.100.0\Source\Server\Internal\XA\XABaqRpt\DataBuilders\DatabaseReportDataBuilder.cs:line 44
   at Ice.Internal.XA.BAQReport.DetermineOutputLocationAndWriteTables(String outputFileName, DataSet baqResultData) in C:\_releases\ICE\ICE4.3.100.0\Source\Server\Internal\XA\XABaqRpt\BAQReport.cs:line 102
   at Ice.Internal.XA.BAQReport.WriteTables(String outputFileName, DataSet baqResultData) in C:\_releases\ICE\ICE4.3.100.0\Source\Server\Internal\XA\XABaqRpt\BAQReport.cs:line 95
   at Ice.Internal.XA.BAQReport.RunProcess(Int64 instanceTaskNum, String outputFileName) in C:\_releases\ICE\ICE4.3.100.0\Source\Server\Internal\XA\XABaqRpt\BAQReport.cs:line 44
   at Ice.Hosting.TaskCaller.InnerExecuteTask(IceDataContext newContext) in C:\_releases\ICE\ICE4.3.100.8\Source\Server\Framework\Epicor.Ice\Hosting\TaskCaller\TaskCaller.cs:line 70
   at Ice.Hosting.TaskCaller.ExecuteTask() in C:\_releases\ICE\ICE4.3.100.8\Source\Server\Framework\Epicor.Ice\Hosting\TaskCaller\TaskCaller.cs:line 61
   at Ice.Lib.RunTask.BpmFriendlyTaskLauncher.Run(String sessionIdPrefix, IceContext db, Action taskRunner) in C:\_releases\ICE\ICE4.3.100.0\Source\Server\Services\Lib\RunTask\BpmFriendlyTaskLauncher.cs:line 57
   at Ice.Services.Lib.RunTaskSvc.InnerRunTask(Int64 ipTaskNum, Boolean suppressTransaction) in C:\_releases\ICE\ICE4.3.100.0\Source\Server\Services\Lib\RunTask\RunTask.cs:line 457

[jkane (John Kane)]

Did you add something to the folder where that report is?

[LizaAleman (Lizbeth Aleman)]

No, I didn’t add anything, I even uploaded the backup I made as I downloaded it from Epicor, I don’t make any changes to it, I make a copy in case there is an error, upload it again

[Patrick (Patrick Winter)]

I’m having the same issue.

[josephp (Joseph Pisano)]

We are seeing similar error: None of our previews or regular prints work at all. We are on the latest version (on premise). Any help?

[LizaAleman (Lizbeth Aleman)]

I filed a case with Epicor, when I have a response I will let you know what solution they gave me.

[Mark_Gluckstein]

I have the same issue raised a ticket with Epicor last Friday.

[Andrew (Andrew Saldivar)]

I’m surprised to find no update or resolution posted on this issue. I’m experiencing the same issue (and I’m on cloud).
This is very strange, and has only started happening since the upgrade to 2024.2.5. Anyone else? anyone? anyone?
(I’ve also created a case with Epicor. Fingers crossed as this is a pretty big deal for us).

[dcamlin (David Camlin)]

Not sure exactly what you’re battling… for me, my reports are going through without error but are getting stuck as an active task and never rendering… but others have chimed in on that thread where they’ve had errors pop up. In my case, I don’t get any errors… but in their case, they tried a couple things… perhaps their steps may help you:

Custom Sales Orders stuck in "Rendering Report" state (2024.2 issue?)

I’m not sure if this is the same issue, but we were receiving a similar issue after our upgrade when the path to the custom report went down another folder past CustomReports. ex. before the path was “reports/CustomReports/foo/bar”, but when simplified to “reports/CustomReports/bar” it worked fine. I think it looks for the .rdl immediately after CustomReports. I also had to reupload a few reports that were made in classic report style maintenance from Kinetic using Kinetic’s .zip file upload.

[Andrew (Andrew Saldivar)]

Thanks David. The post you’ve referenced looks related to my issue. I’ll give it a read.
Edit: The post you referenced is definitely the right one. I’ll add future comments there. Thanks so much for the redirect!