hi Folks
we are using the Kinetic edge agent for our MES printing (on premise 2022.2). But it seems to work quite slowly at times, maybe taking up to 20-30 secs before the print happens on the locally attached USB printer.
On the same PC’s non Epicor prints are instant or a print using the standard epicor client, printing works fine also
Has anyone else experienced this? any ideas on what could help improve the speed?
cheers
Mal
so feedback from Epicor is
30 seconds is pretty quick for Kinetic printing.
really have to wonder have they ever worked in a busy warehouse or manufacturing plant
I am fairly certain at this point that no one at Epicor has ever actually used Kinetic in a real environment, so many things that work perfectly in Classic and have for 15+ years just don’t even exist in Kinetic, or if they do they have been crippled.
Overall I do not mind kinetic that much but it is getting ridiculous how many tickets I have with epiccare that the result is 'no one used that features so we don’t give a f***"
If feasible, use printers connected via IP on the app server in lieu of local/USB. Set up in Printer Maintenance…just need the network path (shared printer name) and enable/disable SSRS as appropriate. We did that with ~20 devices across three sites (HP/reports and Zebra/label).
printers are all network printers already so not sure where else to look!
Guess I’m confused…if they’re network printers, Edge Agent shouldn’t come into play…unless you’re using Client Print (printer in yellow) instead of Network Print (three-dot menu in blue).
Mal, there are network printers within Epicor which is different than what I.T. would say are “network printers.” In other words, not every network printer on your LAN is a network printer in Epicor. You have to do some setup like @JMPCONJ is pointing out.
Mal - search for Printer Maintenance in Kinetic. Screenshot of ours below.
There should be a number of printers listed on your end…those would come in under “Network Print”.
John, it has been a minute, but you do have to install them as printers on your app server for them to come in as network printers there in that screen or nah?
Yes…install the driver(s) and add printer(s) via IP…use the app server printer name in Kinetic under Network Path. Haven’t had issues with Network Print except for the occasional IOGear print server glitch (connecting USB Zebras to Ethernet/IP)…and a reboot of it usually resolves the issue.
@malraff, did John explain this clearly now?
Cause you can have network printers just as a company you know, but for Epicor to consider them “network printers” and for them to show up as a network printer in Epicor you need to follow John’s setup.
hi folks
for these prints yes we wanted to use client print as otherwise the guys need to pick the correct network printer each time in network printers - the edge agent allowed us to send the print locally (each MES screen has only the local printer added)
we do use epicor network printing as well, which yes does work a lot faster!
but maybe i need to revisit the process just and design for what’s most efficient!
no doubt with time, i could just use bartender and route everything - but i would need a few more days in the week! 
cheers for input guys, been a hell of a lot more useful than Epicor
ill post if i can improve the speed!
mal
@JMPCONJ is there any way to limit what printers each person sees? I thought it was something in workstation.
I could be wrong but I think that’s just in Quickship and/or the shipping workstation areas…not MES.
