E9 Credit Card Payment on Order - Need to cancel order - Bump

Yahoo Archive
1
Just bumping this up.

Hoping someone has addressed this scenario.



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Joe Rojas
Sent: Wednesday, May 09, 2012 11:06 AM
To: vantage@yahoogroups.com
Subject: [Vantage] E9 Credit Card Payment on Order - Need to cancel
order





Hi All,

We have been testing the credit card processing feature in E9.04.507a.

We have every scenario tested successfully except for one.

The one scenario that is stumping us is if the customer is on prepay
terms and we charge the card at the time of the order but the customer
later calls and cancels the order before it ships.

We know how to refund the credit card, but there seems to be no way
reverse the deposit on the sales order. This presents a problem because
the deposit amount is still sitting in our prepayment GL account.

Epicor has stated that there is no way to remove the deposit and this is
by design. The only option we currently have is to do a journal entry to
remove the amount of the deposit from the GL.

Is anyone else finding this to be true?

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