We are new to Epicor and have a situation where we need to void an invoice that we posted. We cannot find a ‘void’ function but there is an adjustment function that we could use to zero out the invoice. My question is if that is the proper method to use and will it move the purchase order receipt back to the PO accrual account?
Create a Cancelation Invoice. It will reverse all GL transactions
Its on the Actions menu in an AR Invoice Entry group
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Thank you so much - I don’t think I was specific enough tho - the invoice is an a/p invoice. Turns out that our receiver received product in, we received invoice and applied to the receipt and posted the invoice. Now he says he received the product in error. He can’t delete the receipt because we posted the invoice and I can’t find a place where we would be able to delete or reverse the a/p invoice.
This happens a lot to us (an incorrect receipt, followed up by posting the AP invoice).
There’s no way to undo this. Assuming the invoice was actually correct (meaning the cost was right and you plan on paying it) - you just need to fix the receipt. But since it’s been invoiced against, you can’t change it.
What we end up doing is creating Qty and Cost Adj’s - occasionally create another receipt (adding a “-2” to the suppliers pack slip number).
Thank you Calvin - hard to believe the software doesn’t allow us to correct an error a little more efficiently. Even our old software let us do that.
I did try what you said for A/R and I went in and created an A/P invoice adjustment entering a negative amount. It debited a/r and credited the PO accrual account but it didn’t put the line back in as open on the PO. Ah well!
Appreciate your time on this. I am lucky I found this site and experienced users!!
The invoicing pretty much just locks the receipt (for AP invoices), or packer (for AR invoices), from being changed.
The “received complete” during Receipt entry is what closes the PO line (or release).
Similarly, shipping the quantity on an order line (or release), is what closes a order line.
We often run into the following with shipping:
- Packer is created from an order, and marked shipped
- Invoice is created from packer, but ship to was wrong, so incorrect tax calculations happen. The error is caught before posting.
- Invoice must be deleted so that the packer can be “un-shipped”
- The Order edited to update the Ship To
- Recreate the packer, and mark as shipped
- Recreate the invoice and post.
If the AR invoice gets posted before we catch the taxing error, it is a mess to get it straightened out.
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