Customer Shipment that is a drop shipment to their customer

Epicor ERP 10
1

We always use the Customer Part Cross Reference menu within Order Mgmt Setup. And we make sure to fill out the fields for customer P/N, Customer Part Rev, Customer Part Description. We have it setup to where the label that gets applied to pack case will print those fields instead of my company’s part number and description.

Now I have a new request from a customer. I now have to ship direct to my customer’s customer. This 3rd party, or drop shipment, requires that the label on the case has their own information on it, which means I the 3rd party wants their P/N, their part rev, and their part description to show on the case label.

Has anyone encountered the same type of request, and how have you handled it? I don’t think the answer is adding a new line to Customer Part Cross reference, because for the order entry and AR invoice entry I still have to use the same linkage that was previously setup. I think this requires new fields, unless there is something in Epicor for drop shipments that I don’t know about.

Thanks

2

Hi, Did you find a solution for this, we are looking do something similar but through multi-company.

3

To solve the original posters problem, I’d request that the purchasing company (your customer) order it using their customer’s info, and add their customer (the company it ships to) as a Ship To for your customer.

Other wise there are three layers of info:

  1. Your P/N, rev, description etc… (Ex: ASY-123, Rev B, Bracket Assy …)
  2. Your customer’s P/N, rev, description etc…(Ex: 5432-1234, Rev 4, Pump Bracket …)
  3. Your customer’s customer’s P/N, rev, description etc… (Ex: PB-3456, Rev 1, Waterpump Bracket…)

Or create a P/N using your customers info, with their customers info as the part’s “Customer info”

  1. Your customer’s P/N, rev, description etc…, as your part (Ex: 5432-1234, Rev 4, Pump Bracket …)
  2. Your customer’s customer’s P/N, rev, description etc… as the “customer info” (Ex: PB-3456, Rev 1, Waterpump Bracket…)

Then when you bill your customer, the invoice has all their info and their customer’s info.