We have a UPS notification setup in Customer Maintenance, but we received an email from the customer saying they did not receive tracking on their order. Could it be because the notification was setup after the order was created? If that is not the reason, is there a way to pull the information from Customer Maintenance to Sales Order Entry to Customer Shipment entry as below?
As with Billing information, you need to either write a BPM or select the billing method to bring over the information from the customer to the order.
I just wrote a BPM to bring over the billing information so sales wouldn’t have to remember to pull it up on the order.
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Would it be easier instead of creating a BPM to just add FKV’s linking the fields to the customer fields?
Where would the billing method need to be selected?
We are able to get the UPS notification to transfer through if we do it through Kinetic, but on the handhelds which are used to create the Pack ID the data from Order is not automatically populating on the Pack ID