We have a customer that has a Credit limit that does consider Open Orders and Invoice amounts within the Credit available calculation. This business process is Project Manufacturing with Milestone Billings.
What I am seeing looks like the Credit amount is being double dipped after a milestone billing occurs. When a milestone AR Invoice is generated against an open order line, I do see the Invoice Amount in the Customer’s credit increase as expected, but the open order balance in that Credit is not being reduced. Epicor should be reducing the open order amount in the credit by whatever the amount of the Milestone billing is. Now we have this customer record artificially triggering a credit hold because the invoice amount is increasing and the order amount is remaining as it was before the milestone invoice was generated.
Has anyone else experienced this before?