Customer Complaint Log

Yahoo Archive
1
An 8D consists of (its also called a form 7D:
1. Problem Description
2. A short Term containment/corrective action
3. A Root cause of the problem
4. A permanent corrective action
5. Effectiveness of your corrective action
6. What you are going to do to prevent this action from happening again.
7. Header Information, describing who what where, when.

A useful tool in completing this form is when a problem occurs ask WHY? 7
times. I'll send a copy of our form tomorrow if I don't forget

Shirley H. Graver
(End User)
Systems Administrator
Rubber Associates Inc.

-----Original Message-----
From: Lepley, Scott A. [mailto:sal@...]
Sent: Monday, November 26, 2001 1:52 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Customer Complaint Log

Thanks, Shirley. I have one question for you. What do you mean by an "8D"
corrective action document?

Does anybody else have other suggestions/solutions?

Regards,
Scott

-----Original Message-----
From: Shirley Graver [mailto:shirleyg@...]
Sent: Tuesday, November 20, 2001 6:29 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Customer Complaint Log

What we've done is to use our RMA module. We created "part
numbers" to designate the different sections of an 8D corrective action
document. We used the VB forms in the RMA Header to set up the various
identifying requirements, ID: issued to, dept, process step, and so on, We
used drop down fields to indicate various types of documents: IE, customer
corrective action, internal corrective action, continuous improvement,
Vendor corrective action, Quality Audit corrective action etc etc. We have
custom reports that prints summaries on open actions items so things don't
fall through the cracks. We are also able to analyse the corrective actions
for preventive actions on other parts, and I'm working on an on demand
crystal report for supervisors to print out at job start up so they can see
past customer complaints and other reported issues so they don't happen
again.

Shirley H. Graver
(End User)
Systems Administrator
Rubber Associates Inc.

-----Original Message-----
From: Lepley, Scott A. [mailto:sal@...]
Sent: Monday, November 19, 2001 9:03 PM
To: Vantagenics Anonymous (E-mail)
Subject: RE: [Vantage] Customer Complaint Log

Cough, cough, cough....

Please excuse the dust that I've brushed off this old posting! I was
searching the ol' message archive for "customer complaint" and found this
interesting one. Kind of like looking through old boxes in the attic and
finding old pictures, but not nearly as much fun! Anyways...

This issue definitely poses a problem for Mauell Corporation and I would
guess it does so for other Vantage users as well. I like the idea of using
memos in customer maintenance, sales order entry and job entry, but I'm not
sure what reporting capabilities that would provide. The use of VB forms is
also intriguing, but it seems more complicated, at least on the surface.
Any further elaboration on these two methods would be greatly appreciated.

What other solutions have you creative people developed, especially those of
you using the Quality Assurance module and more especially those of you
relying at least partially on the QA module to maintain your ISO 9001
certification?

Regards,
Scott A. Lepley
Systems Administrator
Mauell Corporation
31 Old Cabin Hollow Road
Dillsburg PA 17019-8815
Phone: 717-432-8686, ext. 14
Fax: 717-432-8688
Email: sal@...

-----Original Message-----
From: Jim O'Donnell [mailto:jodonnell@...]
Sent: Thursday, November 30, 2000 6:34 PM
To: 'vantage@egroups.com'
Subject: RE: [Vantage] Customer Complaint Log

We use RMA's. We have made liberal use of VB forms to collect all kinds of
information. We then use this with Report Builder to do:
- informational reporting.
- Corrective Action Form (can email this to a customer by printing to PDF
format).
- Problem history reports by part.

All of this is the foundation of our Corrective Action System for our QS
registration.

Jim O'Donnell
Camcraft


-----Original Message-----
From: Winter, Patrick [mailto:pjw@...]
Sent: Thursday, November 30, 2000 4:13 PM
To: Vantage User Group on onelist (E-mail)
Subject: [Vantage] Customer Complaint Log


Anyone using Vantage to log customer complaints.
I was thinking in terms of using the Quality Management Module or RMAs or
Corrective Actions?
Another thought I had was part memos then create a memo category?
Any creative ways of doing this?

Patrick J. Winter
Information Services Manager
sSc Specialty Screw Corporation
Vantage 4.00.901



[Non-text portions of this message have been removed]




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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .


[Non-text portions of this message have been removed]
2
Anyone using Vantage to log customer complaints.
I was thinking in terms of using the Quality Management Module or RMAs or
Corrective Actions?
Another thought I had was part memos then create a memo category?
Any creative ways of doing this?

Patrick J. Winter
Information Services Manager
sSc Specialty Screw Corporation
Vantage 4.00.901
3
Pat,

Have you considered buying the EPICOR contact management module from ERA ?
At one time I had heard rumors that it would be linked up to Vantage as part
of the MS-SQL conversion process.

Todd Anderson

-----Original Message-----
From: Winter, Patrick [mailto:pjw@...]
Sent: Thursday, November 30, 2000 4:13 PM
To: Vantage User Group on onelist (E-mail)
Subject: [Vantage] Customer Complaint Log


Anyone using Vantage to log customer complaints.
I was thinking in terms of using the Quality Management Module or RMAs or
Corrective Actions?
Another thought I had was part memos then create a memo category?
Any creative ways of doing this?

Patrick J. Winter
Information Services Manager
sSc Specialty Screw Corporation
Vantage 4.00.901


eGroups Sponsor

<http://rd.yahoo.com/M=150967.1016644.2717500.908943/D=egroupmail/S=17000071
83:N/A=468535/*http://ad.doubleclick.net/jump/N1198.egroups.com/B26105;sz=46
8x60;ord=975622598?> click here

We no longer allow attachments to files. To access/share Report Files,
please go to the following link: http://www.egroups.com/files/vantage/
<http://www.egroups.com/files/vantage/>
(Note: If this link does not work for you the first time you try it, go to
www.egroups.com, login and be sure to save your password, choose My Groups,
choose Vantage, then choose Files. If you save the password, the link above
will work the next time you try it.)
4
We use RMA's. We have made liberal use of VB forms to collect all kinds of
information. We then use this with Report Builder to do:
- informational reporting.
- Corrective Action Form (can email this to a customer by printing to PDF
format).
- Problem history reports by part.

All of this is the foundation of our Corrective Action System for our QS
registration.

Jim O'Donnell
Camcraft


-----Original Message-----
From: Winter, Patrick [mailto:pjw@...]
Sent: Thursday, November 30, 2000 4:13 PM
To: Vantage User Group on onelist (E-mail)
Subject: [Vantage] Customer Complaint Log


Anyone using Vantage to log customer complaints.
I was thinking in terms of using the Quality Management Module or RMAs or
Corrective Actions?
Another thought I had was part memos then create a memo category?
Any creative ways of doing this?

Patrick J. Winter
Information Services Manager
sSc Specialty Screw Corporation
Vantage 4.00.901


We no longer allow attachments to files. To access/share Report Files,
please go to the following link: http://www.egroups.com/files/vantage/
(Note: If this link does not work for you the first time you try it, go to
www.egroups.com, login and be sure to save your password, choose My Groups,
choose Vantage, then choose Files. If you save the password, the link above
will work the next time you try it.)
5
No, I have not considered it, I did not know we had one available. I can't
keep track of what's available with all the new product hooks, name changes,
integration work going on. I think I was hoping to utilize something I
already had.

Patrick J. Winter

-----Original Message-----
From: Todd Anderson [mailto:tanderson@...]
Sent: Thursday, November 30, 2000 04:24 PM
To: 'vantage@egroups.com'
Subject: RE: [Vantage] Customer Complaint Log


Pat,

Have you considered buying the EPICOR contact management module from ERA ?
At one time I had heard rumors that it would be linked up to Vantage as part
of the MS-SQL conversion process.

Todd Anderson

-----Original Message-----
From: Winter, Patrick [mailto:pjw@...]
Sent: Thursday, November 30, 2000 4:13 PM
To: Vantage User Group on onelist (E-mail)
Subject: [Vantage] Customer Complaint Log


Anyone using Vantage to log customer complaints.
I was thinking in terms of using the Quality Management Module or RMAs or
Corrective Actions?
Another thought I had was part memos then create a memo category?
Any creative ways of doing this?

Patrick J. Winter
Information Services Manager
sSc Specialty Screw Corporation
Vantage 4.00.901


eGroups Sponsor

<http://rd.yahoo.com/M=150967.1016644.2717500.908943/D=egroupmail/S=17000071
83:N/A=468535/*http://ad.doubleclick.net/jump/N1198.egroups.com/B26105;sz=46
8x60;ord=975622598?> click here

We no longer allow attachments to files. To access/share Report Files,
please go to the following link: http://www.egroups.com/files/vantage/
<http://www.egroups.com/files/vantage/>
(Note: If this link does not work for you the first time you try it, go to
www.egroups.com, login and be sure to save your password, choose My Groups,
choose Vantage, then choose Files. If you save the password, the link above
will work the next time you try it.)




We no longer allow attachments to files. To access/share Report Files,
please go to the following link: http://www.egroups.com/files/vantage/
(Note: If this link does not work for you the first time you try it, go to
www.egroups.com, login and be sure to save your password, choose My Groups,
choose Vantage, then choose Files. If you save the password, the link above
will work the next time you try it.)
6
Thanks Jim.

Patrick J. Winter

-----Original Message-----
From: Jim O'Donnell [mailto:jodonnell@...]
Sent: Thursday, November 30, 2000 05:34 PM
To: 'vantage@egroups.com'
Subject: RE: [Vantage] Customer Complaint Log


We use RMA's. We have made liberal use of VB forms to collect all kinds of
information. We then use this with Report Builder to do:
- informational reporting.
- Corrective Action Form (can email this to a customer by printing to PDF
format).
- Problem history reports by part.

All of this is the foundation of our Corrective Action System for our QS
registration.
7
Todd is correct from what I heard at the user conference. The Clientel
offering, which I believe they're rebranding eFrontoffice, could be used in
a technical support role (it's what Epicor uses). It allows threaded
discussions throughout the enterprise. Initial integration is supposed to be
with Customers, Parts, and Jobs. In a future release, it is supposed to be
able to send RMA's to Vantage (or should I say eManufacturing). The product
runs on SQL Server.

Jim O'Donnell
Camcraft



-----Original Message-----
From: Todd Anderson [mailto:tanderson@...]
Sent: Thursday, November 30, 2000 04:24 PM
To: 'vantage@egroups.com'
Subject: RE: [Vantage] Customer Complaint Log


Pat,

Have you considered buying the EPICOR contact management module from ERA ?
At one time I had heard rumors that it would be linked up to Vantage as part
of the MS-SQL conversion process.

Todd Anderson

-----Original Message-----
From: Winter, Patrick [mailto:pjw@...]
Sent: Thursday, November 30, 2000 4:13 PM
To: Vantage User Group on onelist (E-mail)
Subject: [Vantage] Customer Complaint Log


Anyone using Vantage to log customer complaints.
I was thinking in terms of using the Quality Management Module or RMAs or
Corrective Actions?
Another thought I had was part memos then create a memo category?
Any creative ways of doing this?

Patrick J. Winter
Information Services Manager
sSc Specialty Screw Corporation
Vantage 4.00.901


eGroups Sponsor

<http://rd.yahoo.com/M=150967.1016644.2717500.908943/D=egroupmail/S=17000071
83:N/A=468535/*http://ad.doubleclick.net/jump/N1198.egroups.com/B26105;sz=46
8x60;ord=975622598?> click here

We no longer allow attachments to files. To access/share Report Files,
please go to the following link: http://www.egroups.com/files/vantage/
<http://www.egroups.com/files/vantage/>
(Note: If this link does not work for you the first time you try it, go to
www.egroups.com, login and be sure to save your password, choose My Groups,
choose Vantage, then choose Files. If you save the password, the link above
will work the next time you try it.)




We no longer allow attachments to files. To access/share Report Files,
please go to the following link: http://www.egroups.com/files/vantage/
(Note: If this link does not work for you the first time you try it, go to
www.egroups.com, login and be sure to save your password, choose My Groups,
choose Vantage, then choose Files. If you save the password, the link above
will work the next time you try it.)


We no longer allow attachments to files. To access/share Report Files,
please go to the following link: http://www.egroups.com/files/vantage/
(Note: If this link does not work for you the first time you try it, go to
www.egroups.com, login and be sure to save your password, choose My Groups,
choose Vantage, then choose Files. If you save the password, the link above
will work the next time you try it.)
8
Cough, cough, cough....

Please excuse the dust that I've brushed off this old posting! I was
searching the ol' message archive for "customer complaint" and found this
interesting one. Kind of like looking through old boxes in the attic and
finding old pictures, but not nearly as much fun! Anyways...

This issue definitely poses a problem for Mauell Corporation and I would
guess it does so for other Vantage users as well. I like the idea of using
memos in customer maintenance, sales order entry and job entry, but I'm not
sure what reporting capabilities that would provide. The use of VB forms is
also intriguing, but it seems more complicated, at least on the surface.
Any further elaboration on these two methods would be greatly appreciated.

What other solutions have you creative people developed, especially those of
you using the Quality Assurance module and more especially those of you
relying at least partially on the QA module to maintain your ISO 9001
certification?

Regards,
Scott A. Lepley
Systems Administrator
Mauell Corporation
31 Old Cabin Hollow Road
Dillsburg PA 17019-8815
Phone: 717-432-8686, ext. 14
Fax: 717-432-8688
Email: sal@...

-----Original Message-----
From: Jim O'Donnell [mailto:jodonnell@...]
Sent: Thursday, November 30, 2000 6:34 PM
To: 'vantage@egroups.com'
Subject: RE: [Vantage] Customer Complaint Log

We use RMA's. We have made liberal use of VB forms to collect all kinds of
information. We then use this with Report Builder to do:
- informational reporting.
- Corrective Action Form (can email this to a customer by printing to PDF
format).
- Problem history reports by part.

All of this is the foundation of our Corrective Action System for our QS
registration.

Jim O'Donnell
Camcraft


-----Original Message-----
From: Winter, Patrick [mailto:pjw@...]
Sent: Thursday, November 30, 2000 4:13 PM
To: Vantage User Group on onelist (E-mail)
Subject: [Vantage] Customer Complaint Log


Anyone using Vantage to log customer complaints.
I was thinking in terms of using the Quality Management Module or RMAs or
Corrective Actions?
Another thought I had was part memos then create a memo category?
Any creative ways of doing this?

Patrick J. Winter
Information Services Manager
sSc Specialty Screw Corporation
Vantage 4.00.901



[Non-text portions of this message have been removed]
9
What we've done is to use our RMA module. We created "part
numbers" to designate the different sections of an 8D corrective action
document. We used the VB forms in the RMA Header to set up the various
identifying requirements, ID: issued to, dept, process step, and so on, We
used drop down fields to indicate various types of documents: IE, customer
corrective action, internal corrective action, continuous improvement,
Vendor corrective action, Quality Audit corrective action etc etc. We have
custom reports that prints summaries on open actions items so things don't
fall through the cracks. We are also able to analyse the corrective actions
for preventive actions on other parts, and I'm working on an on demand
crystal report for supervisors to print out at job start up so they can see
past customer complaints and other reported issues so they don't happen
again.

Shirley H. Graver
(End User)
Systems Administrator
Rubber Associates Inc.

-----Original Message-----
From: Lepley, Scott A. [mailto:sal@...]
Sent: Monday, November 19, 2001 9:03 PM
To: Vantagenics Anonymous (E-mail)
Subject: RE: [Vantage] Customer Complaint Log

Cough, cough, cough....

Please excuse the dust that I've brushed off this old posting! I was
searching the ol' message archive for "customer complaint" and found this
interesting one. Kind of like looking through old boxes in the attic and
finding old pictures, but not nearly as much fun! Anyways...

This issue definitely poses a problem for Mauell Corporation and I would
guess it does so for other Vantage users as well. I like the idea of using
memos in customer maintenance, sales order entry and job entry, but I'm not
sure what reporting capabilities that would provide. The use of VB forms is
also intriguing, but it seems more complicated, at least on the surface.
Any further elaboration on these two methods would be greatly appreciated.

What other solutions have you creative people developed, especially those of
you using the Quality Assurance module and more especially those of you
relying at least partially on the QA module to maintain your ISO 9001
certification?

Regards,
Scott A. Lepley
Systems Administrator
Mauell Corporation
31 Old Cabin Hollow Road
Dillsburg PA 17019-8815
Phone: 717-432-8686, ext. 14
Fax: 717-432-8688
Email: sal@...

-----Original Message-----
From: Jim O'Donnell [mailto:jodonnell@...]
Sent: Thursday, November 30, 2000 6:34 PM
To: 'vantage@egroups.com'
Subject: RE: [Vantage] Customer Complaint Log

We use RMA's. We have made liberal use of VB forms to collect all kinds of
information. We then use this with Report Builder to do:
- informational reporting.
- Corrective Action Form (can email this to a customer by printing to PDF
format).
- Problem history reports by part.

All of this is the foundation of our Corrective Action System for our QS
registration.

Jim O'Donnell
Camcraft


-----Original Message-----
From: Winter, Patrick [mailto:pjw@...]
Sent: Thursday, November 30, 2000 4:13 PM
To: Vantage User Group on onelist (E-mail)
Subject: [Vantage] Customer Complaint Log


Anyone using Vantage to log customer complaints.
I was thinking in terms of using the Quality Management Module or RMAs or
Corrective Actions?
Another thought I had was part memos then create a memo category?
Any creative ways of doing this?

Patrick J. Winter
Information Services Manager
sSc Specialty Screw Corporation
Vantage 4.00.901



[Non-text portions of this message have been removed]




Yahoo! Groups Sponsor

<http://rd.yahoo.com/M=212180.1701098.3252983.1269402/D=egroupweb/S=17050071
83:HM/A=812074/R=0/*http://www.verisign.com/cgi-bin/go.cgi?a=b15334027000300
0>


Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .


[Non-text portions of this message have been removed]
10
Thanks, Shirley. I have one question for you. What do you mean by an "8D"
corrective action document?

Does anybody else have other suggestions/solutions?

Regards,
Scott

-----Original Message-----
From: Shirley Graver [mailto:shirleyg@...]
Sent: Tuesday, November 20, 2001 6:29 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Customer Complaint Log

What we've done is to use our RMA module. We created "part
numbers" to designate the different sections of an 8D corrective action
document. We used the VB forms in the RMA Header to set up the various
identifying requirements, ID: issued to, dept, process step, and so on, We
used drop down fields to indicate various types of documents: IE, customer
corrective action, internal corrective action, continuous improvement,
Vendor corrective action, Quality Audit corrective action etc etc. We have
custom reports that prints summaries on open actions items so things don't
fall through the cracks. We are also able to analyse the corrective actions
for preventive actions on other parts, and I'm working on an on demand
crystal report for supervisors to print out at job start up so they can see
past customer complaints and other reported issues so they don't happen
again.

Shirley H. Graver
(End User)
Systems Administrator
Rubber Associates Inc.

-----Original Message-----
From: Lepley, Scott A. [mailto:sal@...]
Sent: Monday, November 19, 2001 9:03 PM
To: Vantagenics Anonymous (E-mail)
Subject: RE: [Vantage] Customer Complaint Log

Cough, cough, cough....

Please excuse the dust that I've brushed off this old posting! I was
searching the ol' message archive for "customer complaint" and found this
interesting one. Kind of like looking through old boxes in the attic and
finding old pictures, but not nearly as much fun! Anyways...

This issue definitely poses a problem for Mauell Corporation and I would
guess it does so for other Vantage users as well. I like the idea of using
memos in customer maintenance, sales order entry and job entry, but I'm not
sure what reporting capabilities that would provide. The use of VB forms is
also intriguing, but it seems more complicated, at least on the surface.
Any further elaboration on these two methods would be greatly appreciated.

What other solutions have you creative people developed, especially those of
you using the Quality Assurance module and more especially those of you
relying at least partially on the QA module to maintain your ISO 9001
certification?

Regards,
Scott A. Lepley
Systems Administrator
Mauell Corporation
31 Old Cabin Hollow Road
Dillsburg PA 17019-8815
Phone: 717-432-8686, ext. 14
Fax: 717-432-8688
Email: sal@...

-----Original Message-----
From: Jim O'Donnell [mailto:jodonnell@...]
Sent: Thursday, November 30, 2000 6:34 PM
To: 'vantage@egroups.com'
Subject: RE: [Vantage] Customer Complaint Log

We use RMA's. We have made liberal use of VB forms to collect all kinds of
information. We then use this with Report Builder to do:
- informational reporting.
- Corrective Action Form (can email this to a customer by printing to PDF
format).
- Problem history reports by part.

All of this is the foundation of our Corrective Action System for our QS
registration.

Jim O'Donnell
Camcraft


-----Original Message-----
From: Winter, Patrick [mailto:pjw@...]
Sent: Thursday, November 30, 2000 4:13 PM
To: Vantage User Group on onelist (E-mail)
Subject: [Vantage] Customer Complaint Log


Anyone using Vantage to log customer complaints.
I was thinking in terms of using the Quality Management Module or RMAs or
Corrective Actions?
Another thought I had was part memos then create a memo category?
Any creative ways of doing this?

Patrick J. Winter
Information Services Manager
sSc Specialty Screw Corporation
Vantage 4.00.901



[Non-text portions of this message have been removed]