Crystal Runtime Error

Yahoo Archive
1
Dave,

That is very interesting that when you re-install the crystal runtime on the
client it resolves your issue but on the reboot of the server it comes back.
I did, in my early attempt to resolve the problem, re-install the crystal
runtime but I still ran into the problem.

Still haven't tracked it down on my side yet of what is truly happening.

Scott



-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Dave Olender
Sent: Wednesday, August 29, 2007 7:47 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Crystal Runtime Error

Mr. Scott: We are not using Symantec, we are using MCAfee. It seems
to be comming from the server because we can repair the runtime at
the clients and everyone is ok until we reboot the server. Then
everyone gets the crystal runtime error again.

DaveO

--- In vantage@yahoogroups.com, "Scott Litzau" <scott.litzau@...>
wrote:
>
> Dave,
>
> The problems have come back. I still have not nailed it down but it
> definitely seems like it is some conflict with a MS Patch. I did
not have
> the problem until MS07-042, MS07-43, & MS07-046. I am looking into
these
> patches to see what they are affecting.
>
> Though I can still fix it short term by having Symantec update,
does not
> matter if you are on as admin or the user.
>
> Are you running Symantec AV? I ask that to see if there is some
type of
> conflict between the MS Patch and Symantec somehow.
>
> Scott
>
> -----Original Message-----
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf Of
> Scott Litzau
> Sent: Thursday, August 23, 2007 2:17 PM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Re: Crystal Runtime Error
>
> Dave,
>
> I have not figured out yet exactly why it is happening but I
suspect malware
> of some sort. The reason I suspect this is that I have opened up
Windows
> Explorer on the PC and my Symantec AV installs an update but it is
not a def
> update. I really suspect it is doing a rollback of a file change it
saw was
> tampered with. We have seen messages in regards to ATL71.DLL which
is
> Microsoft's Active X Template Library. What a surprise Active X
being the
> target.
>
> Anyway, in order for it to be a (so far) long term fix I need to be
on as
> admin and have it install the update. Then I log in as the user and
again it
> installs the update. So my suspicious are that it affected files
that only
> admin as access to and files specifically for the user.
>
> Scott
>
> -----Original Message-----
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf Of
> Dave Olender
> Sent: Wednesday, August 22, 2007 12:48 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: Crystal Runtime Error
>
> --- In vantage@yahoogroups.com, "Scott Litzau" <scott.litzau@>
> wrote:
> >
> > I have two PCs that as of today are getting "Invalid Crystal XI
R2
> > Runtime" when running a Crystal report. One is the AP Invoice and
> the
> > other is the Job Traveler. Both are modified versions but we have
> been
> > running these with no issue for almost a year.
> >
> > I have run the Repair and uninstalled and re-installed the
Crystal
> > Runtime.
> >
> > The really wierd thing is right after I have done both of those
> they
> > can print without issue and then a little while later they get
the
> > error again.
> >
> > Scott Litzau
> >
> We are getting the EXACT same thing. We did apply a patch on Friday
> that brought us up to 8.00.805h and we were thinking this had
> something to do with that. However, I'm getting the same message
> whenever I try to open the file using Crystal Development. It
> appears that Uninstalling and then re-installing the runtime client
> seems to fix the problem temporarily.
>
> And of course Epicor support has no clue.
>
> If anyone else has a suggestion please feel free to "pile on".
>
> Thanks, DaveO
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You
must have
> already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report
Builder and
> Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/links
> Yahoo! Groups Links
>
>
>
>
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You
must have
> already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report
Builder and
> Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/links
> Yahoo! Groups Links
>




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
2
I have two PCs that as of today are getting "Invalid Crystal XI R2
Runtime" when running a Crystal report. One is the AP Invoice and the
other is the Job Traveler. Both are modified versions but we have been
running these with no issue for almost a year.

I have run the Repair and uninstalled and re-installed the Crystal
Runtime.

The really wierd thing is right after I have done both of those they
can print without issue and then a little while later they get the
error again.

Scott Litzau
3
--- In vantage@yahoogroups.com, "Scott Litzau" <scott.litzau@...>
wrote:
>
> I have two PCs that as of today are getting "Invalid Crystal XI R2
> Runtime" when running a Crystal report. One is the AP Invoice and
the
> other is the Job Traveler. Both are modified versions but we have
been
> running these with no issue for almost a year.
>
> I have run the Repair and uninstalled and re-installed the Crystal
> Runtime.
>
> The really wierd thing is right after I have done both of those
they
> can print without issue and then a little while later they get the
> error again.
>
> Scott Litzau
>
We are getting the EXACT same thing. We did apply a patch on Friday
that brought us up to 8.00.805h and we were thinking this had
something to do with that. However, I'm getting the same message
whenever I try to open the file using Crystal Development. It
appears that Uninstalling and then re-installing the runtime client
seems to fix the problem temporarily.

And of course Epicor support has no clue.

If anyone else has a suggestion please feel free to "pile on".

Thanks, DaveO
4
Dave,

I have not figured out yet exactly why it is happening but I suspect malware
of some sort. The reason I suspect this is that I have opened up Windows
Explorer on the PC and my Symantec AV installs an update but it is not a def
update. I really suspect it is doing a rollback of a file change it saw was
tampered with. We have seen messages in regards to ATL71.DLL which is
Microsoft's Active X Template Library. What a surprise Active X being the
target.

Anyway, in order for it to be a (so far) long term fix I need to be on as
admin and have it install the update. Then I log in as the user and again it
installs the update. So my suspicious are that it affected files that only
admin as access to and files specifically for the user.

Scott

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Dave Olender
Sent: Wednesday, August 22, 2007 12:48 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Crystal Runtime Error

--- In vantage@yahoogroups.com, "Scott Litzau" <scott.litzau@...>
wrote:
>
> I have two PCs that as of today are getting "Invalid Crystal XI R2
> Runtime" when running a Crystal report. One is the AP Invoice and
the
> other is the Job Traveler. Both are modified versions but we have
been
> running these with no issue for almost a year.
>
> I have run the Repair and uninstalled and re-installed the Crystal
> Runtime.
>
> The really wierd thing is right after I have done both of those
they
> can print without issue and then a little while later they get the
> error again.
>
> Scott Litzau
>
We are getting the EXACT same thing. We did apply a patch on Friday
that brought us up to 8.00.805h and we were thinking this had
something to do with that. However, I'm getting the same message
whenever I try to open the file using Crystal Development. It
appears that Uninstalling and then re-installing the runtime client
seems to fix the problem temporarily.

And of course Epicor support has no clue.

If anyone else has a suggestion please feel free to "pile on".

Thanks, DaveO



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
5
Another Crystal tidbit:

I have a dual monitor setup and when I run Crystal on my number 2
monitor it would give me an error.....So now I only run it on number
1....

Jeremy

--- In vantage@yahoogroups.com, "Scott Litzau" <scott.litzau@...>
wrote:
>
> Dave,
>
> I have not figured out yet exactly why it is happening but I
suspect malware
> of some sort. The reason I suspect this is that I have opened up
Windows
> Explorer on the PC and my Symantec AV installs an update but it is
not a def
> update. I really suspect it is doing a rollback of a file change it
saw was
> tampered with. We have seen messages in regards to ATL71.DLL which
is
> Microsoft's Active X Template Library. What a surprise Active X
being the
> target.
>
> Anyway, in order for it to be a (so far) long term fix I need to be
on as
> admin and have it install the update. Then I log in as the user and
again it
> installs the update. So my suspicious are that it affected files
that only
> admin as access to and files specifically for the user.
>
> Scott
>
> -----Original Message-----
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf Of
> Dave Olender
> Sent: Wednesday, August 22, 2007 12:48 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: Crystal Runtime Error
>
> --- In vantage@yahoogroups.com, "Scott Litzau" <scott.litzau@>
> wrote:
> >
> > I have two PCs that as of today are getting "Invalid Crystal XI
R2
> > Runtime" when running a Crystal report. One is the AP Invoice and
> the
> > other is the Job Traveler. Both are modified versions but we have
> been
> > running these with no issue for almost a year.
> >
> > I have run the Repair and uninstalled and re-installed the
Crystal
> > Runtime.
> >
> > The really wierd thing is right after I have done both of those
> they
> > can print without issue and then a little while later they get
the
> > error again.
> >
> > Scott Litzau
> >
> We are getting the EXACT same thing. We did apply a patch on Friday
> that brought us up to 8.00.805h and we were thinking this had
> something to do with that. However, I'm getting the same message
> whenever I try to open the file using Crystal Development. It
> appears that Uninstalling and then re-installing the runtime client
> seems to fix the problem temporarily.
>
> And of course Epicor support has no clue.
>
> If anyone else has a suggestion please feel free to "pile on".
>
> Thanks, DaveO
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You
must have
> already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report
Builder and
> Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/links
> Yahoo! Groups Links
>
6
Jeremy,



I have to say I have a dual monitor set up and my Crystal works on both
monitors.....



Yours has to be something in the setup....



Granted, here I have a laptop, but then it worked with a PC as well.









M. Manasa Reddy

manasa@...

P: 630-806-2000

F: 630-806-2001

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Jeremy Jackson
Sent: Thursday, August 23, 2007 2:31 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Crystal Runtime Error



Another Crystal tidbit:

I have a dual monitor setup and when I run Crystal on my number 2
monitor it would give me an error.....So now I only run it on number
1....

Jeremy

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"Scott Litzau" <scott.litzau@...>
wrote:
>
> Dave,
>
> I have not figured out yet exactly why it is happening but I
suspect malware
> of some sort. The reason I suspect this is that I have opened up
Windows
> Explorer on the PC and my Symantec AV installs an update but it is
not a def
> update. I really suspect it is doing a rollback of a file change it
saw was
> tampered with. We have seen messages in regards to ATL71.DLL which
is
> Microsoft's Active X Template Library. What a surprise Active X
being the
> target.
>
> Anyway, in order for it to be a (so far) long term fix I need to be
on as
> admin and have it install the update. Then I log in as the user and
again it
> installs the update. So my suspicious are that it affected files
that only
> admin as access to and files specifically for the user.
>
> Scott
>
> -----Original Message-----
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of
> Dave Olender
> Sent: Wednesday, August 22, 2007 12:48 PM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Subject: [Vantage] Re: Crystal Runtime Error
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"Scott Litzau" <scott.litzau@>
> wrote:
> >
> > I have two PCs that as of today are getting "Invalid Crystal XI
R2
> > Runtime" when running a Crystal report. One is the AP Invoice and
> the
> > other is the Job Traveler. Both are modified versions but we have
> been
> > running these with no issue for almost a year.
> >
> > I have run the Repair and uninstalled and re-installed the
Crystal
> > Runtime.
> >
> > The really wierd thing is right after I have done both of those
> they
> > can print without issue and then a little while later they get
the
> > error again.
> >
> > Scott Litzau
> >
> We are getting the EXACT same thing. We did apply a patch on Friday
> that brought us up to 8.00.805h and we were thinking this had
> something to do with that. However, I'm getting the same message
> whenever I try to open the file using Crystal Development. It
> appears that Uninstalling and then re-installing the runtime client
> seems to fix the problem temporarily.
>
> And of course Epicor support has no clue.
>
> If anyone else has a suggestion please feel free to "pile on".
>
> Thanks, DaveO
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You
must have
> already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report
Builder and
> Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>
> Yahoo! Groups Links
>





[Non-text portions of this message have been removed]
7
Dave,

The problems have come back. I still have not nailed it down but it
definitely seems like it is some conflict with a MS Patch. I did not have
the problem until MS07-042, MS07-43, & MS07-046. I am looking into these
patches to see what they are affecting.

Though I can still fix it short term by having Symantec update, does not
matter if you are on as admin or the user.

Are you running Symantec AV? I ask that to see if there is some type of
conflict between the MS Patch and Symantec somehow.

Scott

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Scott Litzau
Sent: Thursday, August 23, 2007 2:17 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: Crystal Runtime Error

Dave,

I have not figured out yet exactly why it is happening but I suspect malware
of some sort. The reason I suspect this is that I have opened up Windows
Explorer on the PC and my Symantec AV installs an update but it is not a def
update. I really suspect it is doing a rollback of a file change it saw was
tampered with. We have seen messages in regards to ATL71.DLL which is
Microsoft's Active X Template Library. What a surprise Active X being the
target.

Anyway, in order for it to be a (so far) long term fix I need to be on as
admin and have it install the update. Then I log in as the user and again it
installs the update. So my suspicious are that it affected files that only
admin as access to and files specifically for the user.

Scott

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Dave Olender
Sent: Wednesday, August 22, 2007 12:48 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Crystal Runtime Error

--- In vantage@yahoogroups.com, "Scott Litzau" <scott.litzau@...>
wrote:
>
> I have two PCs that as of today are getting "Invalid Crystal XI R2
> Runtime" when running a Crystal report. One is the AP Invoice and
the
> other is the Job Traveler. Both are modified versions but we have
been
> running these with no issue for almost a year.
>
> I have run the Repair and uninstalled and re-installed the Crystal
> Runtime.
>
> The really wierd thing is right after I have done both of those
they
> can print without issue and then a little while later they get the
> error again.
>
> Scott Litzau
>
We are getting the EXACT same thing. We did apply a patch on Friday
that brought us up to 8.00.805h and we were thinking this had
something to do with that. However, I'm getting the same message
whenever I try to open the file using Crystal Development. It
appears that Uninstalling and then re-installing the runtime client
seems to fix the problem temporarily.

And of course Epicor support has no clue.

If anyone else has a suggestion please feel free to "pile on".

Thanks, DaveO



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links







Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
8
Mr. Scott: We are not using Symantec, we are using MCAfee. It seems
to be comming from the server because we can repair the runtime at
the clients and everyone is ok until we reboot the server. Then
everyone gets the crystal runtime error again.

DaveO

--- In vantage@yahoogroups.com, "Scott Litzau" <scott.litzau@...>
wrote:
>
> Dave,
>
> The problems have come back. I still have not nailed it down but it
> definitely seems like it is some conflict with a MS Patch. I did
not have
> the problem until MS07-042, MS07-43, & MS07-046. I am looking into
these
> patches to see what they are affecting.
>
> Though I can still fix it short term by having Symantec update,
does not
> matter if you are on as admin or the user.
>
> Are you running Symantec AV? I ask that to see if there is some
type of
> conflict between the MS Patch and Symantec somehow.
>
> Scott
>
> -----Original Message-----
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf Of
> Scott Litzau
> Sent: Thursday, August 23, 2007 2:17 PM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Re: Crystal Runtime Error
>
> Dave,
>
> I have not figured out yet exactly why it is happening but I
suspect malware
> of some sort. The reason I suspect this is that I have opened up
Windows
> Explorer on the PC and my Symantec AV installs an update but it is
not a def
> update. I really suspect it is doing a rollback of a file change it
saw was
> tampered with. We have seen messages in regards to ATL71.DLL which
is
> Microsoft's Active X Template Library. What a surprise Active X
being the
> target.
>
> Anyway, in order for it to be a (so far) long term fix I need to be
on as
> admin and have it install the update. Then I log in as the user and
again it
> installs the update. So my suspicious are that it affected files
that only
> admin as access to and files specifically for the user.
>
> Scott
>
> -----Original Message-----
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf Of
> Dave Olender
> Sent: Wednesday, August 22, 2007 12:48 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: Crystal Runtime Error
>
> --- In vantage@yahoogroups.com, "Scott Litzau" <scott.litzau@>
> wrote:
> >
> > I have two PCs that as of today are getting "Invalid Crystal XI
R2
> > Runtime" when running a Crystal report. One is the AP Invoice and
> the
> > other is the Job Traveler. Both are modified versions but we have
> been
> > running these with no issue for almost a year.
> >
> > I have run the Repair and uninstalled and re-installed the
Crystal
> > Runtime.
> >
> > The really wierd thing is right after I have done both of those
> they
> > can print without issue and then a little while later they get
the
> > error again.
> >
> > Scott Litzau
> >
> We are getting the EXACT same thing. We did apply a patch on Friday
> that brought us up to 8.00.805h and we were thinking this had
> something to do with that. However, I'm getting the same message
> whenever I try to open the file using Crystal Development. It
> appears that Uninstalling and then re-installing the runtime client
> seems to fix the problem temporarily.
>
> And of course Epicor support has no clue.
>
> If anyone else has a suggestion please feel free to "pile on".
>
> Thanks, DaveO
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You
must have
> already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report
Builder and
> Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/links
> Yahoo! Groups Links
>
>
>
>
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You
must have
> already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report
Builder and
> Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/links
> Yahoo! Groups Links
>