Crystal report modified doesn't make changes to the report when printing

Hi everyone,

I’m not sure if you can help us out here.

We modified Job Traveler Report as below (Print Preview screen) highlighted is the change we did.

Print preview seems perfect, but when we tried printing it on Epicor, the changes doesn’t take effect. It still uses the old report.

But when I try the Job that was used for the Print Preview, it shows the correct one.

Did I missed something during the customisation?

Hope anyone can help with this. Thank you :slight_smile:

Already checked some basics?
e.g.
Verified the Report Style used when printing actually specifies the name of the modified report?
And the modified report was copied to your CustomReports folder?
And maybe even Clear Client Cache OR Reset the defaults on the Report Form?
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Try deleting the old XML - maybe you have a subreport that has a datasource coded to the old XML? I’m guessing :slight_smile:

DaveO

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Thanks @bordway And @DaveOlender for the suggestions. I was able to sort out and find a workaround the issue :slight_smile: