Context menu sometimes gets base program

Yahoo Archive
1
Thank you!  I had *not* set the customization on that version of Part Tracker.  So that fixes that one.  The other two programs that I have trouble with occasionally are ones where the users legitimately have access to both the base version of the customization and our customized version.  I know that this has caused problems where the user has a personalization saved.  I wonder if those personalizations could be failing, and then bringing up just base?


Tanya Denison | IT Manager 
NRS - 100% Employee Owned

2009 S. Main Street, Moscow, ID  83843
p: 208.883.7834 Ext 277 | c: 208.301.0599 | f: 208.882.1744


On Fri, Mar 14, 2014 at 2:27 PM, Cathy <cathy@...> wrote:

  
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  <p></p><div><p>So the trick to deploying out the Part Tracker customization is finding what menu item is being called from the right click context menu. <u></u><u></u></p><p><u></u>&nbsp;<u></u></p><p class="ygrps-yiv-2085563422MsoNormal">

So for example:  From Part Entry if you are in developer mode and access the right click Part Tracker from the part field a Process Calling box comes up with SVGO0013.

 

The SV means Shop Vision which is under Executive Analysis > Trackers.

 

If you go through Menu Maintenance this is the menu ID for the Part Tracker.

 

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Tanya Denison
Sent: Friday, March 14, 2014 1:25 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Context menu sometimes gets base program

 

 

We are having an occasional issue with a user getting the base version of a program instead of our customized version.

 

This never happens when the user opens the program from the menu directly, only when the program opens from an Action menu or the Context menu.

 

For example:

 

We have a customization on Part Tracker.  This customization is on every Part Tracker menu item, I've checked it three times.

 

I open Order Entry, go to an order, go to the line, right click in the PartNum field and select Open With -> Part Tracker.

 

Sometimes I get our custom version, sometimes I get the base version.  I haven't been able to pin down a way to duplicate this.  Epicor Support has denied any knowledge of this and won't help unless I can duplicate it or send them our customizations (which I believe is irrelevant). 

 

Has anyone seen this before?  Do you know of a way to prevent this from happening?  Some of our customizations are critical to our business processes, and letting the user get around them can cause a lot of problems.

 

Tanya Denison | IT Manager 

NRS - 100% Employee Owned

 

2009 S. Main Street, Moscow, ID  83843

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2
We are having an occasional issue with a user getting the base version of a program instead of our customized version.

This never happens when the user opens the program from the menu directly, only when the program opens from an Action menu or the Context menu.

For example:

We have a customization on Part Tracker. Â This customization is on every Part Tracker menu item, I've checked it three times.

I open Order Entry, go to an order, go to the line, right click in the PartNum field and select Open With -> Part Tracker.

Sometimes I get our custom version, sometimes I get the base version. Â I haven't been able to pin down a way to duplicate this. Â Epicor Support has denied any knowledge of this and won't help unless I can duplicate it or send them our customizations (which I believe is irrelevant).Â

Has anyone seen this before? Â Do you know of a way to prevent this from happening? Â Some of our customizations are critical to our business processes, and letting the user get around them can cause a lot of problems.

Tanya Denison | IT ManagerÂ
NRS - 100% Employee Owned

2009 S. Main Street, Moscow, IDÂ 83843
p: 208.883.7834 Ext 277 |Â c: 208.301.0599 |Â f: 208.882.1744
3

Make sure the user does not have a personalization loading the base and not the customized version. 

 

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Tanya Denison
Sent: Friday, March 14, 2014 15:25
To: vantage@yahoogroups.com
Subject: [Vantage] Context menu sometimes gets base program

 

 

We are having an occasional issue with a user getting the base version of a program instead of our customized version.

 

This never happens when the user opens the program from the menu directly, only when the program opens from an Action menu or the Context menu.

 

For example:

 

We have a customization on Part Tracker.  This customization is on every Part Tracker menu item, I've checked it three times.

 

I open Order Entry, go to an order, go to the line, right click in the PartNum field and select Open With -> Part Tracker.

 

Sometimes I get our custom version, sometimes I get the base version.  I haven't been able to pin down a way to duplicate this.  Epicor Support has denied any knowledge of this and won't help unless I can duplicate it or send them our customizations (which I believe is irrelevant). 

 

Has anyone seen this before?  Do you know of a way to prevent this from happening?  Some of our customizations are critical to our business processes, and letting the user get around them can cause a lot of problems.

 

Tanya Denison | IT Manager 

NRS - 100% Employee Owned

 

2009 S. Main Street, Moscow, ID  83843

p: 208.883.7834 Ext 277 | c: 208.301.0599 | f: 208.882.1744

4

So the trick to deploying out the Part Tracker customization is finding what menu item is being called from the right click context menu.

 

So for example:  From Part Entry if you are in developer mode and access the right click Part Tracker from the part field a Process Calling box comes up with SVGO0013.

 

The SV means Shop Vision which is under Executive Analysis > Trackers.

 

If you go through Menu Maintenance this is the menu ID for the Part Tracker.

 

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Tanya Denison
Sent: Friday, March 14, 2014 1:25 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Context menu sometimes gets base program

 

 

We are having an occasional issue with a user getting the base version of a program instead of our customized version.

 

This never happens when the user opens the program from the menu directly, only when the program opens from an Action menu or the Context menu.

 

For example:

 

We have a customization on Part Tracker.  This customization is on every Part Tracker menu item, I've checked it three times.

 

I open Order Entry, go to an order, go to the line, right click in the PartNum field and select Open With -> Part Tracker.

 

Sometimes I get our custom version, sometimes I get the base version.  I haven't been able to pin down a way to duplicate this.  Epicor Support has denied any knowledge of this and won't help unless I can duplicate it or send them our customizations (which I believe is irrelevant). 

 

Has anyone seen this before?  Do you know of a way to prevent this from happening?  Some of our customizations are critical to our business processes, and letting the user get around them can cause a lot of problems.

 

Tanya Denison | IT Manager 

NRS - 100% Employee Owned

 

2009 S. Main Street, Moscow, ID  83843

p: 208.883.7834 Ext 277 | c: 208.301.0599 | f: 208.882.1744