This question has been asked by my accounts department and my knowledge of the witchcraft that goes on in there is limited so if you come back with too technical questions I may have to go back and ask them…
It appears that we have some AR invoices that are not closed on the system because they have values like 0.001 left on them that accounts thinks is due to exchange rates and they can’t get rid of them by doing an applied credit memo or a write off because these options don’t go to three decimal places.
Is there any way to get rid of these as they keep appearing on the statements showing as 0 value lines and confusing our customers.
Just been asked by accounts did you have do anything special to clear the items with rounding issues or was it just the normal Write-off, we have some that are proving problematic…
Hi John,
Sorry, I don’t recall anything special. I think after we made these changes, we were able to post with the normal posting process. But, I’m not the finance person.