Cash Receipt Entry *** Help!

Accounts payable is trying to do a Cash Receipt and not able to select the invoice. The Customer sent in an overpayment, but previously in E9 we could still do the cash receipt. Has anyone run across this issue and how were you able to get around it? or is there a program to run to allow the receipt?

Please help !!
Epicor has not been much of a help at all… and we need to get this taken care of.Ugh :frowning:

Thanks
Carol