Hello,
Currently after upgrading to 10.1.600.13 one of our sites is facing an issue where the capture process for COS/WIP keeps getting stuck as an active task. In the past when we were on version 10.1.500 we would either delete the task from ICE.systask tables and run the conversion process to unlock the RJ. But with upgrading to 10.1.600. We thought the problem would have been resolved but it seems to have gotten worse to where none of our temp solutions before are working now. The odd part is that its only happening to one site instead of all of sites that are the same version but separate databases. Could this been an issue with how the users are selecting to run the COS/WIP process or a data issue?
Was there ever a resolution on this issue?